Thank you for confirming. I have shared your concern to the customer support team and one of the team members will reach out via support ticket and assist you directly.
I can't verify my identity using my Postal ID on uploading ID. Since I don't have a passport, drivers license, or ID Card. I'm using my postal id for any online transactions but in upwork I can't upload my ID since it only accepts those I mentioned earlier. Please help me with this. Thank you
Hi Brent Jude,
If you're submitting your documents for the Identity Verification Badge, please do follow up guidelines shared in this help article, and submit required documents providing a valid government-issued ID.
If our team needs any additional information, they will reach out to you directly and guide you further thought this process.
Vladimir G wrote:
Robert is not affected by the issue affecting your profile. I'm following up with the team and we'll share an update with you directly as soon as possible.
Okay, looking forward to it, thanks.
I got a notification on the homepage about verifying my ID. I submitted my driver's license already. However, when I try to initiate the video chat (part two of the process), it links me to a help page that is unrelated to video chat verification. I have received no email about this either. I don't know how to proceed and don't want my account on hold for very long.
Anyone know what's going on and how I can get this completed ASAP?
Thank you for reaching out to us. I checked this for you from our end and was not able to replicate the issue you are describing. Please clear your cache and cookies and try using different browser. Also, please check this Help article for more information about this process. If the issue shows on your end after this please let us know and our team will assist you further.
Learn more about our awesome Community member Andrei!Learn More
Over the next few weeks you may notice changes to Job Search filters that include the option to filter jobs by an hourly rate range and filter for jobs requiring multiple freelancers.Learn More
We are excited to share a new offering to enable freelancer job referrals (beta). This will provide the option to refer another freelancer on Upwork when you decline a job invite.Learn More
Having a professional profile is essential to attracting clients, highlighting your skills, and winning projects. Come and learn how to make your profile stand out on Upwork!Learn More