If you're going to place accounts on hold for video verification...it's probably a good idea to make sure your CS knows how to go through the process?
Solved! Go to Solution.
It was just a bit frustrating as it interrupted a client communication -- so I was, admittedly, a bit cranky haha!
But, yes, it finally went through.
I'll be honest, this really worries me. I do not typically get email from Upwork so what if they want to do a video verification and I never get the email requesting this?
Imma get suspended
No need to worry. Freelancers don't get suspended because of video verification anymore. Only the ability to send proposals is temporarily limited.
You get emails about support tickets updates, don't you? Please, let me know if you don't receive those to the email address you registered with Upwork.
Well, that's a relief!
The email receipt issue is a little strange. Bulk mail I never get (the holiday greeting this year, announcements, etc.). I probably get 1/3 of the support ticket responses that I'm expecting, so that's a little better.
However, if I get a direct email from an individual from Upwork, those come through fine.
I've been alerted that I can't submit proposals without video verification, and yet I can't get anyone to connect with me on chat. I called support, who told me that I need to deal with chat to complete the process.
WHAT AM I SUPPOSED TO DO??
Hi Valeria K and hi everyone!
Yesterday, I received a message on video verification (on Upwork), but I never got any email (or ticket) with further instructions. In fact, I never get any emails from Upwork. Anyway, I wanted to know what I'd need for this video chat in order to verify my identity. I have scans of my ID, my degree, work certificates. I don't know if I'll be asked to show scans of tax bills with my name on them, scans of my Payoneer debit card, etc. I mean, I don't want to start the video chat just to find that I don't have certain documents, that I don't meet the requirements. I don't want to make anyone waste their time.
Kind regards and remain,
Could you please confirm you're checking your Upwork-related email, and the notifications are not in your spam or junk folder?
You can also access the notification from your Help Center page > My Requests or use this link. Please let me know if you were able to access the ticket and verify your profile by following the instructions our agent shared yesterday.
Good morning everyone
They sent me something about video verification
I entered and the bot connected me to an agent when I taked to him I told him I had an issue when changing my profie photo after that the agent left immediately
I tried to enter again but the bot was unable to connect me to an agent
When does Upwork ask users to take a Video Verification?
I have heard this for the first time. And I didn't get such email from Upwork yet.
I will have to do it sooner or later?
The video-chat verification is something that the team is gradually rolling out to more freelancers. You will have to complete it once you get notified but I am not sure as to the timing of when it should happen.
I have two issues below,
2. while bidding, -> it shows, video verification is pending
Due to above error, i'm unable to bid from my profile.
I request to arrange video verification.
Agency Name : Softices
I have accidently deleted my video verification email and now I have no idea how to verify my account. The submit proposals button is disabled as well. Any help would be greatly appreciated.
Hi Abdullah Al,
I checked with the team, and they've confirmed that you have not yet completed the video verification step. Please follow the link shared on the email so that you can proceed with completing this process. Thank you!
I'm unable to initiate the video verification call after clicking the link. It redirects me to the support basic page and it's really frustrating. I've also downloaded Mozilla firefox and still got the same result. Will you assist in verifying please??
Please refer to this ticket for more information regarding the verification process, where our team already shared tips about using a device with a connected camera and microphone for the verification process. Use the link provided in the ticket and our agent will guide you through the process!
Those freelancers who have already verified their identities (like me) on Elance through Skype video interview (Integrity Aristotle), will they also be requested to do that here on Upwork?
Your Elance verification wasn't migrated with your profile and in case you're required to verify your identity via a video call, you'll need to go through a process that, from my experience, is far quicker and easier than the one we had on Elance.
You will receive an email from our verification team if they need to verify your profile. I checked your account and it looks like our team didn't require you this step at this time. When they do, they will reach out to you via email. Thank you!