Jun 2, 2021 12:50:17 PM by Kiran P
I am seeing error"We can't complete your request now Error 500 (A)". I have been using this account for over a month now. I am unable to add my work hours due to this error. The error pops up when i click on the contract. Contact me soon as I am unable to add the work hours.
I have tried multiple browsers, cleared cookies and tried on phone app.. same error!
Error 500 (A)
Trace ID: 65932a4cbf24d5ab-BOM
Oct 8, 2019 04:59:14 AM by Sam S
I am receiving the error 500 message. I can't get into anything. It shows "We can't complete your request now." This was from yesterday and persists until today.
Oct 8, 2019 05:07:21 AM by Goran V
Hi Sam,
Did you try clearing your cache and cookies or logging in with another browser? Thank you.
Oct 8, 2019 05:37:05 AM by Sam S
Oct 8, 2019 05:46:30 AM by Goran V
Thank you for the follow up Sam,
One of our team members will reach out to you via ticket/email and assist you further.
Oct 8, 2019 06:39:30 PM by Ash C
I have the same login issue.
I got an email to join via invite and the sign up form froze and i had to refresh. When i tried again it said my account already existed. I didn't get a welcome/verify email and i couldn't log in so i reset my password. Same problem.
I have cleared my site settings, tried in incognito etc, all have the same issue which is a 500 from your api server.
HALLPPP!!!!
Oct 8, 2019 09:07:55 PM Edited Oct 8, 2019 09:21:25 PM by Avery O
Hi Ash,
I'm sorry for the inconvenience this has caused you. I was able to replicate your issue, and I have shared it with the team to be investigated further. I'll come back here once I get feedback from them.
ETA: Hi Ash, the team has reached out to you directly through an email to assist you further with your issue.
Oct 10, 2019 03:18:45 AM by Nidal M
when I click on verify my email to login to my account i receive this error:
We can't complete your request now
Please try again later.
To report this problem, click here.
For availability updates, visit our site status page.
I even tried to login directly but the same message appear, so i hope someone can help me?
Oct 10, 2019 03:48:22 AM by Goran V
Hi Nidal,
Please try clearing your cache and cookies or logging in with another browser. If you experience the same problem after this let me know. Thank you.
Nov 21, 2019 02:30:45 PM by Mae Anne C
I am getting same error on the account that my client invited me in to hire people.
Nov 21, 2019 02:53:40 PM by Mae Anne C
I tried using different browser and incognito, I cleared my history, cache and cookies but still getting the error. It works fine on my other account.
Nov 21, 2019 02:55:25 PM by Bojan S
Hi Mae Anne,
We'll have one of our agents reach out to you directly to assist you with your concern.
Thank you for reaching out to us.
Dec 11, 2019 08:19:16 AM by Bojan S
Thank you for reaching out to us, Lily.
One of our team members will reach out to you directly to assist you with this concern.
Dec 12, 2019 05:58:00 AM by Colette Q
Dec 12, 2019 06:03:38 AM by Goran V
Hi Colette,
Please try clearing your cache and cookies or logging in with another browser. If you`re still experiencing the same error after this please send me a screenshot via PM. Thank you.
Dec 19, 2019 04:40:28 AM by Bader M
i cant log in to my new account.
can the support team solve this issue.
Dec 19, 2019 05:00:03 AM by Goran V
Hi Bader,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.
Dec 19, 2019 08:34:36 AM by Dmitry P
Hi,
Have the same issue with the same error code.
Got the message right after trying to verify the email address
Error 500 (A)
Trace ID: 547abdc80cdb8eb3-DME
Dec 19, 2019 08:56:15 AM by Bojan S
Hi Dmitry,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Nov 26, 2019 06:49:04 AM by Zachary W
When i try and hire a freelancer I am getting a page that says "
We can't complete your request now"
Error 500 (A)
Trace ID: 53bca7710e527123-ORD
what do I do? thanks
Nov 26, 2019 06:57:18 AM by Goran V
Hi Zachary,
Please try clearing your cache and cookies or logging in with another browser. If you`re still receiving the same error after this let me know. Thank you.
May 13, 2019 11:36:25 PM by Manisha S
I am receving this message: "Error 500 (A), Trace ID: 4d6ad838f9c76d0a-SJC", when trying to login to Upwork or access any other page on the Upwork site. I am logging in on a laptop and have tried clearing my cache and using other browsers. Please help!
Thanks!
Dec 20, 2019 02:03:51 AM by Karolis S
I am not able to log in - getting 500 error. I tried cleaning cache, incognito too - nothing helps.
Error 500 (A)Trace ID: 5480c77108506ab9-LHR
Dec 20, 2019 02:17:54 AM by Goran V
Hi Karolis,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.
Dec 22, 2019 01:08:24 AM Edited Dec 22, 2019 01:16:33 AM by Youssef G
Hey, I seem to be getting the same error. After I created the account it wouldn't redirect, and when I followed the email to verify it started showing up the error.
I did everything recommended and still nothing.
What might the issue be?
Thank you.
Edit: it seems to work okay now. Thanks for your time.
Jan 7, 2020 05:51:03 AM by William G
This is what I receive when trying to login https://prnt.sc/qkep3j please help
Jan 7, 2020 06:08:47 AM by Goran V
Hi William,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.
Jan 7, 2020 12:14:49 PM by Jennifer H
I am having the same issue - can't login. 500 error. Tried every browser, private window, cleared cache.
Jan 7, 2020 01:29:21 PM by Aleksandar D
Hi Jennifer,
I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jan 10, 2020 11:11:33 AM by Miguel G
I have the same problem.
I tried many things: Clearing cookies & caches, try different browser, validate the email (when I try to validate it it shows the 500 too), creating another account.
One of the trace IDs: 5530f37b8b58c65f-MAD
Jan 10, 2020 12:39:33 PM by Bojan S
Hi Miguel,
We'll have one of our agents reach out to you directly to assist you with your concern.
Thank you for reaching out to us.
Jan 21, 2020 11:34:18 AM by Shoham S
Hello. I just tried creating my account and am receiving the same error and unable to access the account. Please help. Thanks.
Jan 19, 2020 11:44:45 AM by Janis B
I'm having this same error - tried different browsers, clearing cache, cookies etc. and I can't login. I can login to the Upwork community and support but not the main upwork page. Please help.
Jan 19, 2020 03:46:01 PM by Joanne P
Hi Janis,
One of our agents will reach out to you directly and will assist you with your concern. Thank you!
Jan 21, 2020 04:07:53 AM by Johannes K
Hey,
I just created an account for a job offer but everytime I try to login upwork errors and shows a 500 code.
Could someone help me fix the problem?
Thank you !
Jan 21, 2020 04:29:30 AM by Goran V
Hi Johannes,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.
Jan 21, 2020 11:35:27 AM by Shoham S
Hello. I just attempted to sign up. I got the verification email and clicked it, but keep getting this error message. Cannot access account. Please help. Thanks,
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