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What do you think about 20% service fee?

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Community Guru
Baris A Member Since: Mar 15, 2017
31 of 60

@Ramazan S wrote:

Hello everyone.

 

What do you think about 20% service fee?

 



 I try not to think about it. Once in a while when it forces its way to my mind I think of unicorns and it fades. Unicorns IS the solution.

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Community Guru
Isabelle Anne A Member Since: May 19, 2014
32 of 60

Seriously, is this a joke? someone opened a ticket for me regarding the submit feedback thing, and this was included in the rep's message:

 

...

*** Edited for Community Guidelines ***

...

 

Btw, I was referring to the "Help > Submit Feedback" feature at the bottom of the page, which directs to AOL, not the normal "Feedback" button.

 

 

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Community Guru
Petra R Member Since: Aug 3, 2011
33 of 60

@Isabelle Anne A wrote:

Btw, I was referring to the "Help > Submit Feedback" feature at the bottom of the page, which directs to AOL, not the normal "Feedback" button.

 

 


 When I click on it, it gives me a form as expected. What am I missing?

 

feedback.jpg

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Community Guru
Jennifer M Member Since: May 17, 2015
34 of 60

If you click the help button on the bottom right corner, you see a form but if you hover over the submit link it points to aol.com lol

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Community Guru
John K Member Since: Feb 17, 2015
35 of 60

@Jennifer M wrote:

If you click the help button on the bottom right corner, you see a form but if you hover over the submit link it points to aol.com lol


 Actual code looks like this:

submit.png

 

They need to change href from aol.com to either '#' or 'javascript:void(0);'

 

ETA: somehow cannot get forum to display a colon after javascript Cat Frustrated

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce
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Community Guru
Jennifer M Member Since: May 17, 2015
36 of 60

@John K wrote:

 Actual code looks like this:

submit.png

 

They need to change href from aol.com to either '#' or 'javascript:void(0);'

 

ETA: somehow cannot get forum to display a colon after javascript Cat Frustrated


 You know the dev was like "meh I'll just put aol as a placeholder. Nobody will see it. And if it gets past QA not my problem!" Problem is that I don't think they have qa lol.

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Ace Contributor
Abbey B Member Since: May 14, 2016
37 of 60

I agree with everyone else here: it's a lot and the site has its fair amount of issues while creating random things nobody needs like a map on U.S. profiles (my clients know how to use Google). 

 

But the truth is that if you're running a business and trying to set up the price/fee of a service, you do it by figuring out how much you can charge without losing profit. If they had a 10% fee while 100,000 freelancers are earning $100,000, they're earning $10,000. If they had a 20% fee while 50,000 freelancers are earning $50,000, they're still earning $10,000 and I doubt they would lose that many freelancers/clients from that fee increase. They're also going to be more concerned about the big earners and the big spenders, which is why they have it set up so the fee decreases the more you work with the same client. 

 

tl;dr: I don't like it, but it's microeconomics.  

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Community Guru
Tiffany S Member Since: Jan 15, 2016
38 of 60

Abbey, your assumptions are way off. Freelancers who earn $50,000-100,000 are very unlikely to ever reach that point by doing tiny jobs that would be billed at 20%. Since the fee drops to 10% after Upwork has received no more than an extra $50, the typical $100,000 freelancer might pay Upwork an extra $1,000 or so in a year, not double what he or she would have been paying before.

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Community Guru
Luce N Member Since: Oct 9, 2016
39 of 60

To go back to the original  topic, I've heard that Elance used to charge 10%. Is that true? 

 

Is the service Upwork offers twice better than the service Elance used to offer?

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Community Guru
Petra R Member Since: Aug 3, 2011
40 of 60

@Luce N wrote:

1) To go back to the original  topic, I've heard that Elance used to charge 10%. Is that true? 

 

2) Is the service Upwork offers twice better than the service Elance used to offer?


 1) it was 8.75 if I remember correctly

 

2) not a logical question. Think about it?  A Company that still exists and facilitates the making of money is 100% better than one which went out of business.

 

Upwork is not Elance. Upworkmis essentially oDesk with a few nuts and bolts.

 

A company whose business model failed is by definition not better than the one that didn't fail.

 

And more successful freelancers on Upwork don't pay twice as much in fees, because they foster long term relationships with their clients and end up earning more than they did previously, because they built the increase into their rates and then end up with MORE in their pockets when the fee drops to 10% and even more when it drops to 5%

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