Mar 31, 2019 07:36:06 PM by M P
Hi,
I would like to know if there is any mail adresse to contact to reactive an old account. Because I no longer can connect on it or use the mail adresse to create a new profile on it.
And in the same case, how can I delete this account after solutioned the firt query?
Thank you!
Mar 31, 2019 09:07:08 PM by Avery O
Hi there!
I'll go ahead and send you a private message so that I can assist you further.
Aug 1, 2020 10:02:53 AM by Joanne P
Hi Renee,
Please send me a PM with the details of the account you're referring to so I can check. Thank you.
Aug 1, 2020 01:31:50 PM Edited Aug 1, 2020 02:15:44 PM by Luiggi R
Hello, It’s been a long time since I used my old account I think it has been deactivated. I no longer have access to the email address on file **Edited for Community Guidelines**. Please advise.
Aug 1, 2020 02:45:05 PM by Luiggi R
Hi Renee,
We checked the account that's registered to the email address you're referring to and we can see is currently active. You may log in using the credentials you have for that account. Please keep in mind that freelancers are only allowed to have one Upwork account and having a duplicate account is a violation of our Terms of Service.
Thank you,
Aug 1, 2020 06:15:51 PM by Renee M
Aug 1, 2020 07:41:58 PM by Luiggi R
Hi Renee,
Do you wish to have both the old account and the new one you used to reach out to us here in the Community closed?
Aug 2, 2020 06:13:51 AM by Renee M
Aug 2, 2020 06:30:17 AM by Aleksandar D
Hi Renee,
Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
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