Why does my time tracker keep crashing

[irieislandgirl]

My time tracker has crashed three times and three times I have sent Upwork a crash report. It is very inconvenient for me as well as to my client. I am not allowed manual time and for me to have to ask my client for that three times is unacceptable. I have not heard back from Upwork about my crash reports and would like to hear back from you ASAP because my client would like to know as well. 

Thank you

[joansands]

Melinda - Something is going on with the time tracker but I have not figured out what. For the last few days, whenever I try to start the tracker, it gets stuck and will not start until I force quit it. Then, when I try again to start it, it does start and while using it, it does not stop. This never used to happen to me.

[BojanS]

Hi Melinda,

I apologize for the inconvenience this caused. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

Thank you for your patience.

[irieislandgirl]

Thank you. I appreciate it. I'll be waiting to hear the feedback so I may pass it along to the client