Why is Upwork not rewarding connects for an invited proposal even after interview?

[f708caa4]

Hello Support,

I noticed I don't get connect refunds for invited proposals even after the client replies. 

[ravi_iitian]

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 wrote:

Hello Support,

I noticed I don't get connect refunds for invited proposals even after the client replies. 

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“You’ll receive free Connects (the number can vary) when you win an interview with an established client on Upwork. (To prevent gaming, we aren’t sharing all the details of what we consider “established.” In general, it’s a client who has hired and spent on Upwork in the past)”

https://support.upwork.com/hc/en-us/articles/211062898-Understanding-and-using-Connects

[f708caa4]

Thanks for your response. What of the case of promised free connects for watching a video but never being rewarded?

[ravi_iitian]

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 wrote:

Thanks for your response. What of the case of promised free connects for watching a video but never being rewarded?

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See this thread https://community.upwork.com/t5/Freelancers/Get-eight-Connects-by-watching-a-one-minute-safety-tips-...

[f708caa4]

Hello Support,

There was a gift of connects attached to a video on how to keep safe on Upwork but It has been days after watching the video and I have not received the gift of 8 connects promised.