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Why no UX (or at least Usability) category?

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Community Leader
Fabio D Member Since: Feb 19, 2015
1 of 11

As an UX specialist, I find very strange that UpWork doesn't have an UX category. So based on the job description, we always need to find something close, sometimes design, sometimes data analysis, sometimes programming...

 

Well, the fact is that UX isn't any of that. Not even UI (just in case you're wondering, UI is just a little tiny tiny tiny bit of UX) and it's impossible to filter UX jobs , or add them to portfolio. For example: doing the complete UX for an app, I could have added the sample into:

 

  • Design
  • Data Analysis
  • Surveys
  • Wireframing
  • UI
  • Programming
  • Q&A
  • Mobile
  • (and the list goes on and on and on...)

And of course, choosing any of these options would be tremendously incomplete and inaccurate. It's like having a spaceship engineer and having "Nerd movies" as category but not "Spaceship Engineering": completely irrelevant

 

Well, guess that's it: add UX  as category (and btw, it's not USABILITY either!!!!)

 

PS: I was interviewed for an UX position at UpWork and it seems I'm too bad for that position. Things that happen. But I hope you actually hire an UX professional someday. Usability of this site is getting relly out of hand, and even those of us who are not good enough can see it.

PS2: A small example: having a rich edit window where bold style isn't visible.... well, it's kinda basic

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 11

Hi Fabio, 

Thanks for sharing this here in the community. I have shared this to the team and if they give more information about this, I will share it with you via this thread. 


-Avery
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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
3 of 11

Fabio,

 

You can choose "Web and Mobile Design" subcategory of the Web, Mobile & Software Dev category. Then you can add UI and UX design skills to your profile.

~ Valeria
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Community Leader
Fabio D Member Since: Feb 19, 2015
4 of 11

And this is exactly why I say you should add that category. First of all, the answer makes no sense (I understand you might know what UX is about, but it clearly shows my point). Second, UX isn't even available as skill, or tag, let alone a category. Third: UX is so wide, that it has a wide array of subcategories and skills. Just to mention a few: analytics, design, programming, physical usability, statistics analysis, information architecture, urban experience, usability for disability, industrial design, UCD, HCI, marketing, emotional persuasion, Agile, Sprint and I could go for hours. Just to make it short, take a look to a few disciplines contained by UX in the image below and how far it is from "web design" (as said: design is a small, tiny, tiny, tiny, microscopic part of UX). Now you'll understand why anyone working on whole UX projects needs an UX category (and again, it doesn't even exist as tag): to better explain and differentiate the disciplines used.

 

also, from a client prespective: many people believes UX is more or less teh same as UI, so you'll see they ask for UI\UX thinking it's the same. And then they feel lost once you actually do UX work, because they always thought it's just "open Photoshop" and that's it. So it becomes very difficult to explain differences, or they end paying more than they expected, or projects are left in the middle because they realize  they need UX, but they run out of budget (just happened to me).

 

Anyways, I hope that someone takes a look to the image below and realizes the need for this, it's becoming quite ridiculous to say "I do web design" instead of UX

 

IMG_2246.JPG

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
5 of 11

Fabio,

 

You can find User Experience as well as other skills you mentioned. Just start typing it in the field and it should appear.

 

Screenshot_3.png

~ Valeria
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Community Leader
Fabio D Member Since: Feb 19, 2015
6 of 11

Ok, thank you, don't worry.

 

I tried explaining, I tried adding images and at this point I think I'm talking to a wall. I really don't know how to explain this should be a category, I really don't know how to explain UXD is just a small part of UX.

 

I tried it all and failed miserably, so nevermind, my fault.

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Community Guru
Jennifer D Member Since: Feb 15, 2016
7 of 11

@Fabio D wrote:

Ok, thank you, don't worry.

 

I tried explaining, I tried adding images and at this point I think I'm talking to a wall. I really don't know how to explain this should be a category, I really don't know how to explain UXD is just a small part of UX.

 

I tried it all and failed miserably, so nevermind, my fault.


 Your graphic is titled "User Experience Design". Valeria has shown you that you can add "User Experience Design" as a skill. Your own profile lists you as a UX designer. If you are a specialist, then you select the category that you're a specialist in - e.g. "Web, Mobile & Software Dev" or "Data Science & Analytics" or "Design & Creative".

 

Also, Avery said that your suggestion has been shared. Valeria is simply explaining to you how you can use the existing system to get close to what you want.

 

As a UX designer you should know very well that just because one customer says "the product should have x" the team isn't immediately going to add x.

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Community Leader
Fabio D Member Since: Feb 19, 2015
8 of 11

you were correct, thank you thank you thank you! I should have never doubted! 4 years later they have added it! Smiley Happy

 

(they did it wrong, but still, kudos)

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Active Member
Matt D Member Since: Feb 1, 2019
9 of 11

Hello all:

 

I know that this is an old thread, but I wanted to 'turn it back on' as a legitimate underserved request.

 

First of all, I completely understand that you can't develop every request that comes down the pipeline.  However, given the size of the UX market, and the variety of sub-headings that should/could appear under the overall title of User Experience, I really do feel that not having a top-level category here is making a mistake.

 

Imagine, by way of example, that your position was that Web Development had to be listed under Marketing.  That is fairly analogous to the problem for UX professionals here.  We genuinely do not fit under any of your top-level categories and, while wecan cetainly enter it under 'Skills' it still does not allow us to accurately answer the first question on your sign-up form "What is the main service you offer to clients?"

 

This is a genuine problem as - from the point of view of a client - UX is now very much it's own thing... and I am looking for UX professionals, not web developers or back-end programmers that 'do' UX.

 

So, to be helpful... here is what the appropriate category and sub-cats might look like.

 

What is the main service you offer to clients?

A: User Experience / Usability

 

Which types of User Experience / Usability do you do?
Select up to 4 types of work.

 

__ Information Architecture

__ User Experience Architecture

__ Interaction Design

__ User Research

__ Usability Testing and Evaluation

__ Accessibility Design and Evaluation

__ Content Strategy

 

Please strongly consider adding these to your top-level categories.  UX has now been it's own thing for over a decade and it would really help if Upwork recognized that.

 

Thanks!

 

Matt Dahl - 20+ year UX Veteran

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Community Leader
Fabio D Member Since: Feb 19, 2015
10 of 11

To be fair, they added it last week with the secondary profiles. It took them only 4 years, but hey ... they finally did it.


However, I'm not sure if it's in the main profile, but I know that now you can add UX / UI design to your secondary profile.

 

Of course, they did it wrong, instead of areas of specialization or skills, you can only add a (very limited) number of software or applications that you know, but  I guess in 4 years they will realize it and eventually fix it Smiley Happy

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