Why this is showing (Error 1015) often when I click for login?

[rafsun_ug]

This is something I can see often that the owner of the website has banned me temporarily. When I see this, I can log in after a few minutes. I don't know what's the sign is! Can anyone please help me with this:

Why this is showing and is it common to you too?

Thanks in advance.

[petra_r]

I had that this morning, it went away after a hard refresh.

[rafsun_ug]

Thank you for informing this.

On my side, it's showing most of the time when I click to login and it needs really many refreshes.

[adwrose]

Hello I am having great difficulty accessing my account - I HAVE BEEN DENIED ACCESS - I need to know WHY? 
I keep asking to speak to a person but get directed back to this page. I want  a person.

I have the DENIED ACCESS code  and a screen shot of the actual page CAN SOME PLEASE ADVISE ME AS TO WHAT IS GOING ON...

Thank you Alan

[NikolaS]

Hi Alan,

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[jared_k]

I'm getting that today on Chrome but not on IE. Do  any of the mods have an idea of what's going on?

[LuiggiR]

Hi Jared,

I've just shared this with the team so this can be investigated further. A Customer Support Team member has reached out to you through this support ticket with more information.

[857d76e1]

I'm getting this today on Chrome, too. I just did a refresh, and I was able to log in. I am just wondering why it's happening.

[LuiggiR]

Hi Anna,

A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

[sakilam]

I am facing the same issuie when I am trying to log into the tracker. Pleas ehelp

[sakilam]

ok, its resolved now

[dazedua]

Right now I have the same issue with the tracker. Can anybody help me?

[NikolaS]

Hi Ruslan,

Thank you for reaching out to us. Could you please send us a screenshot from your end so that we can better assist you? 

[0aec8a5d]

Hey, Can anyone also help me out? I just installed the upwork tracker on my PC. When it was done and it opened automatically this happened. It is still not letting me open the tracker. Please help!

[AndreaG]

Hi Ana,

You can find advice on how to Troubleshoot the Desktop App here. If you still experience problems, report the issue so we can help you. Here’s how:

Click your name at the lower left of the app
Select Support and Feedback
Enter the details of your issue and click Send

[kochubei_valeria · Accepted solution]

Rafsun and others,

I'd like to confirm here that this issue has been resolved but those who still experience it may need to clear cache and cookies for the fix to work on their system. Since the issue is fixed, I'll be closing the thread for further responses.

Thanks!

[5deea97f]

Hi. I also have same problem right now. can you please help me with this. thanks

 

[ce12bbd5]

I'm getting this too. It's clearly some verification conflict with cookies/caching. Whatever it is, it's super annoying because I am completely shut out of my account.

[d25dad0e]

I'm currently getting this error and I can't access my Tax Information.