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zejneb96
Community Member

Worked my first job as an hourly contractor, completed today as an agency member but..

The client gave me a feedback and rating to which I also gave him. But the problem is, I am unable to see his feedback on my profile. Why? I completed the contract.

ACCEPTED SOLUTION
prestonhunter
Community Member

Zainab:
This is normal.

 

A few points:

If a client closes a job, then there is no way for a freelancer to see feedback until she leaves feedback for the client. The system is double-blind. If the freelancer doesn't leave feedback, she must wait 2 weeks to see the client's feedback.

 

AS SOON AS both parties have left feedback, the freelancer can see the client's feedback if she looks here:

Upwork -> All Contracts -> [click on contract title] -> TERMS & SETTINGS

 

Feedback does not necessarily show up immediately on the freelancer's profile page. Content there is cached, and it may be a few days before it is updates.

 

If you don't want to wait... You can make a small edit to your profile overview text. That will cause your entire page to be re-generated immediately, and your newly-received feedback will show up.

View solution in original post

2 REPLIES 2
prestonhunter
Community Member

Zainab:
This is normal.

 

A few points:

If a client closes a job, then there is no way for a freelancer to see feedback until she leaves feedback for the client. The system is double-blind. If the freelancer doesn't leave feedback, she must wait 2 weeks to see the client's feedback.

 

AS SOON AS both parties have left feedback, the freelancer can see the client's feedback if she looks here:

Upwork -> All Contracts -> [click on contract title] -> TERMS & SETTINGS

 

Feedback does not necessarily show up immediately on the freelancer's profile page. Content there is cached, and it may be a few days before it is updates.

 

If you don't want to wait... You can make a small edit to your profile overview text. That will cause your entire page to be re-generated immediately, and your newly-received feedback will show up.

zejneb96
Community Member

Thank you! I saw it now in my Contracts Term and Settings, but still not on my profile.

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