You sent a refund

[bilalbinameer]

I received a message from upwork in client conversation and notification stating that I sent a refund to clientxx of $xx. What does it mean?

[petra_r]

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Bilal A wrote:
I received a message from upwork in client conversation and notification stating that I sent a refund to clientxx of $xx. What does it mean?

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It means your client failed to pay Upwork for your hours, and those hours did not qualify for hourly protection (because they were manual time or had no meaningful work memos or low activity) so you did not qualify for the protection and Upwork did not pay you for the hours your client did not pay for out of their own pocket.