Solved: Your payment could not be processed. Please c... - Page 27

Samiullah S · ‎07-10-2019

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

Andrea G · ‎12-20-2021

Hi all,

This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

We appreciate your participation in the Community and welcome you to continue the conversation here.

Thank you!

~Andrea

View solution in original post

Bojan S · ‎10-03-2019

Hi Prabhakar,

One of our team members will reach out to you directly via a support ticket to assist you with connects purchasing.

~ Bojan

Kiran J · ‎10-04-2019

Hi, I am having problem in purchasing connects. I am from Pakistan I just attached my Visa Debit card with upwork but still unable to purchase connects. what should I do?

Bojan S · ‎10-04-2019

Thank you for reaching out to us, Kiran.

I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with setting up your billing method.

~ Bojan

Mashaallah C · ‎10-04-2019

hi, I want to buy connects but when i entered my master card details and get proceed, a message displayed on screen " payment declined", I tried many times but same error showed on screen, please help me out of this problem. I dont have any alternate method to get it done

Bojan S · ‎10-04-2019

Hi Mashaallah,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those.

Let us know if the issue persists.

Thank you.

~ Bojan

Mashaallah C · ‎10-05-2019

Hey, Still Error occurred with a message " We are unable to authorize your
card. Please add another billing method or contact your issuing bank." I
don't have any alternate method of payment, please help me out of this
problem. I contacted my bank but there is no issue from their side

Aleksandar D · ‎10-05-2019

Hi Mashaallah,

One of our team members will reach out to you directly via a support ticket to assist you further with adding a billing method.

Thank you.

~ Aleksandar

Gurpreet K · ‎10-05-2019

Facing Issue while buying connects through by Visa Debit Card. It's showing Your payment could not be processed. Please choose an alternate payment method or retry again later. Kindly resolve the issue

Aleksandar D · ‎10-05-2019

Hi Gurpreet,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar

Avinash K · ‎10-06-2019

Hello,
I unable to purchase connects buy bank debit card and by PayPal this both method not working, please help me with this.

Aleksandar D · ‎10-06-2019

Hi Avinash,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar

Alya S · ‎10-07-2019

Hello,

I need to contact customer support via email very urgent. Please help.

Petra R · ‎10-07-2019

Alya S wrote:
Hello,

I need to contact customer support via email very urgent. Please help.

Depending on your account-status, you may not have access.

What do you need help with (without going into personal specifics?)

Goran V · ‎10-07-2019

Hi Alya,

Feel free to share more details here so that I can assist you further. If private details are involved please reach out to me via PM (click on my name). Thank you.

~ Goran

Alya S · ‎10-09-2019

Hello,

I am trying to purchase new connects via my paypal but it says charges failed.

Please help very urgent.

Goran V · ‎10-09-2019

Hi Alya,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran

Avinash K · ‎10-07-2019

Hello,
I try to purchase connect but I can't I try to purchase different methods but it's unable to purchase and it shows me " try to add different payment method"

Goran V · ‎10-07-2019

Hi Avinash,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran

Kiran J · ‎10-08-2019

Hy,

I am add payment method for buy connects through visa card.

but payment was not processed . solve it my problem please.

Goran V · ‎10-08-2019

Hi Kiran,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran

Vishal S · ‎10-08-2019

Hi Everyone,

I am trying to upgrade my account from basic to membership plus. I added my new master card for billing method, but after completing all steps its showing this issue: "Your payment could not be processed. Please choose an alternate payment method or retry again later".

So please help me out what should i do next to upgrade my upwork accout. I specially change my debit card from Rupay to Master Card so i can easily pay membership amount from my debit card.

I am expecting positive response from your side.

Goran V · ‎10-08-2019

Hi Vishal,

Our team will reach out to you via ticket to assist you further with upgrading your membership plan. Thank you.

~ Goran

PIYUSH G · ‎10-08-2019

Financial transactions for PIYUSH GHEDIYA (10107363) have been limited. Please check your email for additional information or contact customer support.

How to solve it? i can't add more connection due to this.

Goran V · ‎10-08-2019

Hi Piyush,

I checked your account and can confirm that everything is working as designed. Could you please try again to purchase connects? If you receive any errors let me know, thank you.

~ Goran

Ice G · ‎10-08-2019

Hi I am using the same card when I got upgraded here in upwork. I would like to buy connects but there's an error when I go to the add connects saying "Your payment could not be processed. Please choose an alternate payment or retry again later."

I hope you can help me thanks