Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Dec 24, 2018 07:11:42 PM by Avery O
Hi Simon,
A member of the Customer Support Team will reach out to you to assist you further.
Jan 9, 2019 07:17:03 AM by Akeem M
Hi, I am having teh same issue with Paypal payments not going through. Your assistance would be appreciated.
Jan 9, 2019 08:41:47 AM by Bojan S
Hi Akeem,
One of our team members will reach out to you directly via support ticket and assist you further with your concern, thank you for reaching out to us.
May 31, 2019 05:33:16 AM by Joanna B
Hi,
I have the same problem with PayPal. Could you please help me to solve this issue?
May 31, 2019 07:38:54 AM by Aleksandar D
Hi Mike and Joanna,
Mike, our team already reached out to you via support ticket to assist you further. Kindly, follow up on the ticket and our team will be able to assist you with your request.
Joanna, our team also already reached out to you directly via support ticket to assist you further.
Thank you.
Jul 5, 2019 06:43:31 AM by Abdelrhman H
Hi Aleksandar D.
I have the same problem, when I'm trying to add new connects via paypal, they tell me that the charge was failed.
Thank you,
Abdelrhman
Jul 5, 2019 07:10:20 AM by Bojan S
Hi Abdelrhman,
Please check this help article for more information about what kind of PayPal accounts are acceptable for paying for membership. Also, Please refer to this help article on PayPal's site for more information on how to verify your PayPal account.
Thank you.
Aug 8, 2019 02:10:02 AM by Jitendra S
Hi
I have the same problem, when I'm trying to add new connects via paypal, they tell me that the charge was failed.
Thank you,
Aug 8, 2019 03:16:01 AM by Goran V
Hi Jitendra,
One of our team members will reach out to you as well and assist you further with your connects. Thank you.
Jul 14, 2019 08:06:29 PM by Ethan B
I'm having the same issue. Keep trying to hire someone but it won't allow me to add my paypal to the account, saying "charge failed". Unsure what to do.
Jul 14, 2019 09:06:16 PM by Avery O
Hi Ethan,
You may need to add an alternative payment method to your PayPal wallet in order to add your PayPal account as a payment method on Upwork.
Jul 17, 2019 11:33:03 AM by Arafat H
Hi,
I am not able pay with paypal as well.
I have already paid for 2 milestones with Paypal
Help
Jul 17, 2019 12:19:53 PM by Bojan S
Thank you for reaching out to us, Arafat.
I've escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with your concern.
Jul 18, 2019 07:01:50 AM by Arafat H
Hi Bojan,
So far nobody has contacted me to resolve this issue
Please support
Jul 18, 2019 07:10:49 AM by Bojan S
I apologize for the delay in receiving an update, Arafat.
I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.
Thank you for your patience.
Aug 5, 2019 01:18:06 PM by Yordan I
Hello,
I also have the same problem "Charge failed".
I added my PayPal and I paid $40 to escrow without a problem for one freelance writer. Then, I wanted to hire another freelancer for the same project, but every time I try to put $50 into escrow, I get an error.
My PayPal is verified.
Aug 5, 2019 01:30:37 PM by Bojan S
Thank you for reaching out to us, Yordan.
One of our team members will reach out to you directly via support ticket to assist you with your failed charge issue.
Aug 21, 2019 01:25:43 AM by Mario P
I'm facing the same problem and my account will be blocked in 2 days!
I had to schedule an appointment with the bank but as others have noted above, no attempts for charging have been marked in my credit card statement.
I've been paying via PayPal for years until Aug 05. Last week, PayPal failed, but I managed to pay with my CC. Today, neither PayPal nor CC works, and I don't have a legitimate way to pay.
Please revise that immediately, Upwork folks, or otherwise, 15 contractors will miss their weekly payment or worse.
Aug 21, 2019 01:39:47 AM by Goran V
Thank you for the details Mario.
I`ve escalated your concern to our team. One of our team members will update your new ticket as soon as possible and assist you further with your account.
Aug 30, 2019 09:04:57 AM by Bojan S
Hi Virtual,
We'll have one of our agents reach out to you via support ticket to assist you with your payment method concern.
Thank you for reaching out to us.
Sep 8, 2019 01:22:50 PM by Sergei T
Same problem for me.. Is there really any help was offered for all those people posting about this problem before?
Sep 8, 2019 03:32:15 PM by Joanne P
Hi Sergei,
I checked your account and it looks like you have already added your billing method. Are you still having issues funding milestones using it?
Sep 9, 2019 12:57:24 AM by Sergei T
Sep 9, 2019 01:21:56 AM by Goran V
Hi Sergei,
One of our team members will reach out to you via ticket as soon as possible and assist you further with paying your freelancer. Thank you.
Sep 14, 2019 03:48:39 AM Edited Sep 14, 2019 03:56:49 AM by Mohamed H
Hello,
I had the same issue, then I went to the payment section removed all billing information and added them and it worked.
Oct 12, 2019 07:03:47 AM by Suresh M
HI Upwork , Community Team,
to me also after adding PayPal account showing as "Charge Failed", there is no further information on how to resolve the problem, it has been almost 3 days.
Could you please help me with how to get rid of the charge failed error?
Oct 12, 2019 07:48:07 AM by Aleksandar D
Hi Suresh,
Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Oct 31, 2019 08:00:28 AM by Michael S
hey,
im not able to pay a freelancer... my paypal account is added but there is only charge failed.. please help asap
thank you.
Michael
Oct 31, 2019 08:27:29 AM by Bojan S
Thank you for reaching out to us, Michael.
I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your request.
Dec 28, 2019 02:21:39 AM by Darshil P
Hi,
I am having the same issues while trying to connect my PayPal account. It shows Charge failed.
Please help!
Thanks,
Chandu
Dec 28, 2019 04:10:02 AM by Aleksandar D
Hi Chandu,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jan 1, 2020 12:54:22 PM by Anghel A
Hello, i can't pay for the agency, "Charge failed"
King Regards,
Anghel Alexandru.
Jan 1, 2020 02:08:10 PM by Aleksandar D
Hi Anghel,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jan 2, 2020 06:13:35 PM Edited Jan 2, 2020 07:14:56 PM by Avery O
Hello!
I have the same issue "charge failed "
Please help me.
Jan 2, 2020 08:15:43 PM by Avery O
Hi Gunasekaran,
I checked your account, you may need to add an alternative payment method to your PayPal wallet in order to add your PayPal account as a payment method on Upwork.
Jan 2, 2020 11:25:32 PM by Gunasekaran P
Hello Avery O!
I have already tried 3 different types of cards but still now not working.
What to do?
Jan 3, 2020 12:54:47 AM by Goran V
Hi Gunasekaran,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Jan 11, 2020 12:53:07 PM by Stifu R
I can't open a support ticket, but I have the same issue, "charge failed" with my paypal account.
Can the support team contact me ?
Jan 11, 2020 01:59:01 PM by Joanne P
Hi Stifu,
One of our team members will reach out to you via a support ticket and assist you further with your billing method. Thank you.
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