Apr 28, 2017 07:33:24 AM Edited Apr 28, 2017 07:37:23 AM by Shahid K
HI
Ive recently joined an agency as a non exclusive members with admin rights
if a client sends my agency an invitation for a job offer on the agency profile ,and I accept it then will the client feedback and job completion reflect in my profile once the job is done AND the agency profile or will it just reflect under the agency?
and more importantly when the agency receives the invite, will the owner of the agency be able to respond to the invite with the option to assign me to respond to it or will he only be able to respond to it alone with no assignment rights?
Apr 28, 2017 11:43:33 PM Edited Apr 28, 2017 11:55:03 PM by Avery O
Hi Shahid,
Apologies for the delay in our reply.
The client feedback will reflect both on the agency profile and your profile. On the agency profile's feedback, it will show that you were the freelancer or member who serviced that contract.
The owner of the agency will have the option to assign the contract to you.
Mar 28, 2018 03:53:22 AM by Jay O
Hi Avery, I had a similar question, a client invited our agency to hire a member of mine, I'm the owner and business manager of the agency but then why I can't assign the invitation to my member? It says these way: "Access to this page is allowed only for freelancers and agency managers.
You can access this page as freelancer by clicking the next link: freelancer access."
Thank you!
Mar 28, 2018 04:11:26 AM by Goran V
Hi Jay,
If you`re referring to the latest invitation you received the client invited you as an individual freelancer, he didn`t sent an invitation to your agency. In this case you wont be able to send it to your team members.
If you`re referring to another invitation please send me a PM with more details so that we can check this further and assist you. THank you!
May 23, 2019 07:47:00 AM by James L
I've recently been added to an agency as a non-exclusive administrator/manager. I received an invite directly as a freelancer but I'd like my work going forward to fall under the agency banner. Is there a way to accomplish this other than asking the client (in the event they decide to hire me) to submit a new invite directly to the agency to set up the desired contract?
May 23, 2019 11:23:27 AM by Joanne P
James,
Please go to your Settings> My Teams, click "Set Default Team" and select your agency as a default team. By doing so, offers will be made under the agency by default. Thank you!
Feb 4, 2020 12:54:41 PM by Eric Chester C
Is there a way that the offer/contract from client goes to my profile/account directly instead of my current agency?
Feb 4, 2020 01:02:09 PM by Bojan S
Hi Eric Chester,
Unfortunately, since your an exclusive member of an agency, you won't be able to do this. You can only work on projects under the agency and not as an independent freelancer. Please check this help article for more information.
Thank you!
Mar 11, 2022 12:53:13 PM by Jhette S
Hi Avery, How would I know if my freelancer which happened to be a non exclusive member accepted the offer under my agency? Thanks in advance 😊
Mar 11, 2022 02:09:14 PM by Bojan S
Hi Jhette,
You can check under the All Contracts to see if the contract is there.
Thank you!
Mar 11, 2022 03:01:49 PM by Jhette S
Thank you! How about on the freelancer's end, How would she know if she has accepted the offer under agency? Where can he/she that?
Oct 3, 2022 03:51:23 PM by Syed Muhammad H
Hi, I have recieved an invite to join my client's ageny, but I cannot accept it. It's just appearing on the notification tab and it doesn't have any option to respond.
Oct 3, 2022 04:55:44 PM by Arjay M
Hi Syed Muhammad,
Can you please try checking your email and look for the invite? You can view and take action on the invitation by accessing the message in your email. Let us know if you need further assistance.
Oct 4, 2022 12:05:13 AM Edited Oct 4, 2022 12:05:57 AM by Syed Muhammad H
I did try it. It gives this error. What to do?
Oct 4, 2022 03:53:21 AM Edited Oct 4, 2022 03:53:34 AM by Annie Jane B
Hi Syed,
AJ here stepping in for Arjay. You do not need to do anything on your end at this point. The agency's account is suspended and the agency owner must resolve this first before you can join their team.
Oct 8, 2022 01:30:54 PM by Syed Muhammad H
Hi, I'm having an issue with accepting an invite from an agency. I get the invite through my email, and when I accept it, it just redirects me to Upwork's home page.
Oct 12, 2022 03:40:19 AM by Syed Muhammad H
Hello, thank you for your prompt response, but the team is not responding to my request. Please help!!
Jan 17, 2023 02:13:51 AM by Olha K
Hello!
I have the same situation as Syed.
I've got the invite through my email, and when I push to accept it, it just redirects me to my personal Upwork's account page, could you help please?
Jan 17, 2023 09:15:04 AM by Annie Jane B
Hi Olha,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Dec 11, 2023 01:12:47 PM by Joy Amaka C
Hello, I'm having same issue ,I got an email invitation to join a team but it keeps taking me to my home page ,how do I resolve this?
Jan 25, 2024 01:21:47 PM by Jaerald T
I just created an agency and got members. my issue is this,
I gave the link profile of my members in the agency to the client and then when the client sent an offer instead of going through my agency first, it was directed to their account.
Can someone help me how every contract should go through my agency first?
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