can't access payment

[hkaska]

Hello, when I look into the earnings earned, it is missing a milestone payment, although it says 'paid'. Can you help me out?

This was April 30th. 

[NikolaS]

Hi Heidi, 

Thank you for reaching out to us. Could you please clarify if you are referring to the funds that are under your Pending tab on your Overview page? If so, please know that once your client directs us to release payment to you, or the 14-day client review period ends, the five-day security period begins. This security period applies to bonus payments too. During this time, you’ll see the funds in the Pending section of your Reports dashboard. When the five-day security period ends, your funds move into the Available section of your Reports dashboard.

You can find more information about getting paid for fixed-price contracts in this help article.