client left without payment verification

[muharib]

The client left the Upwork after getting the work and without payment verification 3 years ago. That amount is still pending in my account. How can I get the payment because payment has been charged by Upwork from the client and it is pending from the last 3 years. 

[prestonhunter]

3 years is a long time.

Upwork was never able to bill that client's credit card.

You can't get that money.

On Upwork, when I do work, I get paid for that work within 3 weeks at the latest.

I have a phrase for people who owe me money for work I did more than a month ago:

"People who don't owe me money."

[muharib]

It was a fixed-term project. I think Upwork charged the credit card of the client at the start of the project and the amount remained in escrow up till now. Is it possible? 

[martina_plaschka]

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aqsa i wrote:

It was a fixed-term project. I think Upwork charged the credit card of the client at the start of the project and the amount remained in escrow up till now. Is it possible? 

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No, upwork returns escrow money after (I believe) 90 days to the client. 

[g_vasilevski]

Hi Aqsa,

Our team reached out to you via ticket with more information about the payment you`re referring to. If you have any additional questions, feel free to follow up directly on your ticket. Thank you.

[muharib]

Thanks

Do I need to generate a ticket or it will be processed on Upwork's end?

[g_vasilevski]

Hi Aqsa,

Our team has already created a ticket for you and you can access it Here. Thank you.