Aug 11, 2020 06:44:32 AM by Local S
I signed up from my google account and my name and surname are incorrect because google account uses not real name and surname. If I go to Settings -> Contact Info Upwork redirect to Settings -> Password&Security and I can't change my name.
Solved! Go to Solution.
Aug 11, 2020 01:47:10 PM by Bojan S
Hi there,
Could you please try setting up your Security Question before you update your name under Settings. Let us know if you need any further assistance.
Aug 11, 2020 01:47:10 PM by Bojan S
Hi there,
Could you please try setting up your Security Question before you update your name under Settings. Let us know if you need any further assistance.
Sep 18, 2020 03:08:49 AM by Bats A
Hi Bojan, I'm facing a similar issue as Upwork is pulling my name from my email address. So, the name that is appearing is incorrect. I've changed my security question, but I'm still unable to update my name.
Sep 18, 2020 03:14:35 AM by Goran V
Hi Bats,
Are you experiencing any problems when you`re going to Settings > Contact Info? You can submit a name change request by updating your name there. Thank you.
Sep 18, 2020 04:10:01 AM Edited Sep 18, 2020 04:10:38 AM by Bats A
Thank you so much! Prior to updating my security question, I didn't have the option to request a change of name. I have now successfully requested for the same. Thanks for your prompt response!
Jan 25, 2021 02:00:58 PM by Electro C
It seems that I am also facing the same issue. May I also request a new name? My current one was pulled from my email.
Jan 25, 2021 02:58:50 PM by Bojan S
Hi there,
You can update your name by going to Settings and using the edit button. Feel free to reach back to us if you need any further assistance.
Thank you!
Mar 2, 2021 11:48:33 PM by Egor S
Hi! I also had this problem. I did everything as you said, and my name changed in some fields on the site, but not in my profile, and I don`t imagine what to do next
Mar 3, 2021 12:05:49 AM by Aleksandar D
Hi Egor,
I manually generated your profile and your name is displaying correctly now. Let us know if you need further assistance.
Thank you.
Mar 24, 2021 11:44:10 PM by Goran V
Hi Timothy,
I just checked your profile and I'm able to see your updated name. Could you try to clear your cache and cookies and login again to see if you're able to view your updated name? Thank you.
Mar 25, 2021 02:31:28 AM by Goran V
Hi Timothy,
Could you please send me a screenshot from your end via PM (click on my name)? I checked your profile in incognito mode as well, and on my end, your updated name is listed on your profile. Thank you.
Apr 8, 2021 01:03:25 PM by Kabibi J
when I was creating my account it took up my google account name which is my second name and my father's surname, is it possible to change my name to my legal names for the purposes of billing?
Apr 8, 2021 02:10:46 PM by Bojan S
Hi Kabibi,
You should be able to update your name by going to Settings and using the edit button.
Thank you!
Jun 26, 2023 10:20:46 AM by Marta G
Hi Egor, all my information is correct, can I use a different name on my profile even though my account information is all correct?
Regards,
marta
Jun 26, 2023 10:21:46 AM by Marta G
Hi Aleksandar , all my information is correct, can I use a different name on my profile even though my account information is all correct?
Regards,
marta
Feb 28, 2023 06:04:03 AM by Susannah W
hi, I am also logged in with email and it has made my email name! there's nowhere to change it in contact info, you can only change photo, i have answered security questions but option to edit name not available
Feb 28, 2023 08:33:10 AM by Nikola S
Hi there,
Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Jun 29, 2021 11:38:54 AM by Nahida A
Jun 29, 2021 12:15:47 PM by Bojan S
Hi Shuhrat,
A bonus payment may take a little longer to process as Upwork has to first charge the client's payment method. If the client initiates a bonus payment after banks' business hours, for example, the bonus may get processed the following day and the security period will start counting from the following day as well.
Please note that Bonus payments are not covered by Hourly Payment Protection. You should be using the Upwork Desktop App to record the time spent working on Hourly contracts.
Thank you!
May 5, 2021 11:55:35 PM by Nikolay N
May 6, 2021 12:01:53 AM by Goran V
Hi Nikolay,
Are you able to access your settings page? You will simply need to update your name in the Settings page and be patient up to 3 days for the review to be completed. Thank you.
May 6, 2021 12:18:15 AM by Nikolay N
May 6, 2021 12:26:21 AM by Goran V
Hi Nikolay,
Feel free to submit your application once you're ready and try to update your name once this is done. If you're still unable to edit your name after your application is under review, let me know here. Thank you.
May 6, 2021 12:37:52 AM by Nikolay N
Dec 20, 2021 03:43:51 AM by Goran V
Hi Shyam,
You can submit a name change request at any time by going to Settings > Contact Info > and updating your name. Thank you.
Dec 8, 2023 11:28:44 PM by Rosher Ann Jewel M
Hello, I am facing the same problem, I tried the suggestions on this thread but it is still not changed
Dec 9, 2023 03:59:57 AM by Annie Jane B
Hi Solanna,
Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.
Dec 9, 2023 06:56:32 AM by Rosher Ann Jewel M
Hi, would I receive an email regarding the ticket? because I did not receive any, which is I do jot know if there is any progress at all.
Dec 9, 2023 10:43:06 AM by Rosher Ann Jewel M
Hello,
Dec 9, 2023 11:15:19 AM by Rosher Ann Jewel M
Hello,
When I access the link I do see the ticket I have to re-open the account, would I use the same ticket for my name change? I really appreciate your help.
Dec 9, 2023 02:15:59 PM by Annie Jane B
Hi Solanna,
Yes, you can use the same ticket if you have to request further assistance.
May 23, 2021 01:13:55 AM by Jobless G
Hi, actualy i have registred myself in upwork for practice purpose just to experience that how this platform works. so i put a temprary name as my ID name. Now i want to work with my proper name and other things. But unfortunetly i am unable to change my name.what are the possible ways to setup my account in this way? thanks
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