so recently I posted this thread about receiving an email of unread Upwork messages that did not display any notifications when I logged in from a laptop and I was told it was because when I opened the email it marked the notification as "read". fair enough.
but then last night my client sent me a short message at 4 am my time, I was asleep and it wasn't too important anyway, again no notification whatsoever. I replied when I manually checked my messages on the site when I first logged in today (no emails or nothing at this point so far) then a few hours later I receive an email of an unread Upwork message and it was that same one.
now I have been on Upwork (browsing jobs, visiting the forum..etc) for hours now and I just thought I'd check my messages just in case and there WAS a new message sent more than an hour ago! no notification from the app, the messages tab didn't display any unread messages, nothing in the email....againI WAS active on the site for hours before and during the time it was sent.
You have your notifications for unread messages set up to be delivered to you once an hour. You may want to switch that to "Immediately" if you want to receive emails about unread messages sooner. Go to Settings> Notification Settings in order to change that.
I was referring to the sound/notification the Upwork app displays on screen as well as the number of unread messages displayed over the Messages tab
the box has always been checked and I did get notified in the past while I was online (sound/notification from the app and a number displayed on the messages tab)
Reem, are you referring to desktop notifications? Could you please check if your Desktop App is set up properly to send those notifications. By clicking on your name at the bottom of the App and goigng to Settings> Messages. You may also need to restart the App to refresh it.
The message counter also shows only unread messages, so if you had a message room open and there were new messages, they won't show in the counter.
Oops! sent it too quickly
Edit: Yes Valeria the desktop notifications used to display and now they don't (not the last couple of times at least) and I didn't touch the settings at all.
here they are anyway
I am also taking about the number that is usually shown here before you open the unread messages
Again both used to work normally before and I didn't change any settings (except for the one you suggested)
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