payment not received

[#1]

Hello dear upwork community,

I am a top rated freelancer from last couple of years. Usually once the withdrawal request is made payment arrives in bank account within a day. On 24th of june an automated withdrawal was initiated because I didnot made any payment request from last 3 months. I received an email from upwork saying your payment has been processed (usually this email arrives after receiving payment) but I have not received payment yet. I have raised a ticket on support but the communication is very slow. I am receiving one reply in 24 hours which is continuously saying to wait and wait. Kindly help me to rectify this matter as more than two weeks have been passed.

Thanks

[#2]

Hi Muhammad,

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

Thank you for your patience.