"Let's make sure it's you"

[#1]

I'm using the same device!! Does someone have access to my account?

[#2]

Hi Nirmal,

Are you using a VPN to access your account? 

[#3]

Hi Joanne,

I'm not using a VPN

[#4]

Thank you for confirming that, Nirmal. 

This usually happens when the system detects a new device accessed your account. Could you please let us know if you're clearing your browser's cache and cookies everytime you log out or close your browser?

[#5]

Hi Avery,

I didn't clear cache and cookies. Also I'm using the same device.

[#6 · Accepted solution]

Hi Nirmal,

Thank you for confirming. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you,

Pradeep