Jul 10, 2019 09:14:06 AM by Kristen R
Hello,
I recently got accepted/hired for a position which was 7 days ago. I was told by the person who hired me that my account would be under review to set up payroll through iWorkGlobal Upwork Payroll and that I would be contacted soon, however I have still yet to receive a response. The message that pops up on the position says I can reach out to Enterprise Customer Support if it's been longer than 3 days. I messaged the iWorkGlobal Upwork Payroll and didn't recieve a response as well. I would just like to know the time expectancy for my profile to be reviewed so I can start the project.
Thank you,
Kristen
Solved! Go to Solution.
Jul 10, 2019 10:09:35 AM by Bojan S
Hi Kristen,
Thank you for reaching out to us. We'll follow up with our team and will ask them to get in touch with you as soon as possible about the status of your contract.
Thank you for your patience.
Dec 19, 2021 09:30:42 PM by Muhawe S
Hello team,
I received an offer but cannot start working until my account is verified.I accepted the offer on Saturday but the process is still onboarding and 33%.kindly help me with this so that I can start working immediately. Time is not on my side.
Thank you
Sandra Muhawe
Dec 20, 2021 01:08:22 AM by Muhawe S
Dec 20, 2021 01:17:45 AM by Goran V
Hi Muhawe,
At the moment, your pending tasks are completed. Once the pending tasks from the client side are completed as well, your contract will active.
If you have any additional questions, feel free to follow up directly with your client regarding your contract. Thank you.
May 30, 2022 07:49:51 PM by Le Z
Hi, I have an offer from an enterprise client, for which an information review is being conducted. Now it has been a week. I'd like to know the review result. Thank you.
May 31, 2022 01:10:19 AM by Annie Jane B
Hi there,
Thank you for reaching out to us. I can see that you opened a support ticket for this. I reached out to the team handling your case and shared your report. They will reach out to you soon to assist you further. You can access your support tickets here.
May 31, 2022 03:09:57 AM by Christine A
It does seem to take a ridiculously long time for these reviews to be conducted, and often the Upwork liaison doesn't respond to messages from the freelancer or the client for days on end. There needs to be an overall review of the customer service reps who are assigned to Enterprise clients, because it's just not right that they get worse customer service than basic clients do. I'm in discussions with an Enterprise client right now and reluctant to even accept the project, because I have no idea whether delays on Upwork's side will completely mess up my work schedule.
Jul 28, 2022 04:41:21 PM by Pebrianto B
Same with me, Can any help for may cases today ? CS Upwork ?
Jul 28, 2022 04:38:20 PM by Pebrianto B
I have completed ID verification and anything, Can you help me guys ? or CS Upwork ?
Talent Questionnaire - Classification Review
Classification Review - Compliance Manager
COI Verification - Compliance Manager
Jul 28, 2022 06:05:35 PM by Arjay M
Hi Pebrianto,
I can see that you've reached out to our team and a support ticket has been set up. Please allow our team time to review your account and you should be getting an update through this page. Feel free to communicate and you will surely be assisted accordingly.
Aug 14, 2022 01:42:10 PM by George L
I want to complete a "talent questionnaire" on to-do onboarding tasks, Can you help me, guys?
Aug 14, 2022 02:51:20 PM by Luiggi R
Hi George,
I checked the project that you're referring to and it looks like you aren't required to complete the tasks at the moment. You will be notified when you can complete them and can start working.
Oct 21, 2022 07:44:17 AM by Serhii L
Hi! could you please help me with this? What i should do, or just wait?
Oct 21, 2022 09:50:09 AM by Andrea G
Hi Serhii,
Yes, if you don't have any onboarding tasks that you need to complete on your end please wait for the contract to be reviewed by our team.
Oct 22, 2022 10:51:41 PM by Serhii L
Thx, Andrea! but how long i need to wait? And do i need to complete such a tasks like:
Talent quastionnaire? - because i don't know what is it...
W-9/W-8BEN Information - was done along time ago
And thei status are not required, does it mean that i don't need to do them?
Thank you!
Oct 24, 2022 12:25:58 PM by Serhii L
Excuse me, but i'am waiting 4 days, how long i need to wait? I can't to start my work.
Thx.
Oct 24, 2022 01:51:29 PM by Arjay M
Hi Serhii,
We certainly understand that you want this resolved immediately so you can start working. I checked the status of your Onboarding Task and the team's still reviewing it. Please allow our team more time to further review and we’ll surely notify you via email and My Jobs page when you can start working. We seek your patience and utmost understanding while sorting this out for you. Thank you!