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tracker not showing my active contract

jlim1
Active Member
Jeremy L Member Since: May 6, 2015
1 of 4

 

Hello, 

 

Please help ASAP  Why my tracker is not showing my active contract My client did not end the contract it was active it should appear in my tracker so I can bill hours.  Thanks

 

Regard, 

Jeremy Lim

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
BEST ANSWER
2 of 4

Hi Jeremy,

 

Could you please try reinstalling the app and see if your contract will be listed in the desktop app. You can also follow our troubleshooting steps here under the section "Contract Not Listed in Desktop App". If you`re still unable to see it please submit a ticket from the app directly by following the steps under the section "How do I report a problem?". Thank you.

~ Goran
Upwork

View solution in original post

jlim1
Active Member
Jeremy L Member Since: May 6, 2015
3 of 4

 Hello Goran, 

 

Thanks  for your quick response I did install a new tracker but still ( contract) is not there ...  Please see attached screenshot I  click on support and feedback  and write about my problem. Thanks Please need this  fix asap. I have work and client waiting. 

 

- Jeremy

jlim1
Active Member
Jeremy L Member Since: May 6, 2015
4 of 4

 

Hello Goran, 

 

I figured it out  The contract appears in  32 bit  tracker and not 64 bit   -  I installed 32 bit  this time.  

Thanks! 

 

Regards, 

Jeremy 

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