Dec 4, 2020 09:15:00 AM by MD. KAYUM H
I am troubling with desktop time tracking app. It always says that One more step
Please complete the security check to access www.upwork.com
but I could not see any captcha how can I solve captcha problem. Please help me asap. contact with me. Thanks.
Solved! Go to Solution.
Dec 4, 2020 10:50:43 AM by Bojan S
Hi MD. KAYUM,
Could you, please refer to this help article for troubleshooting tips and let us know if you still experience issues after applying them?
Thank you!
Dec 4, 2020 10:50:43 AM by Bojan S
Hi MD. KAYUM,
Could you, please refer to this help article for troubleshooting tips and let us know if you still experience issues after applying them?
Thank you!
Dec 4, 2020 11:07:55 AM by MD. KAYUM H
Still I am facing this problem I could not use my desktop time tracking app due to captcha problem.
they give me the option for prove myself as a humen being but I could not see any captcha picture how could I prove myself and access my time tracking desktop app.
Please help me I will really appriciate this. thanks.
Dec 4, 2020 01:15:19 PM Edited Dec 4, 2020 01:15:40 PM by Bojan S
Hi MD. KAYUM,
We'll have one of our agents reach out to you via a support ticket to assist you with this issue.
Thank you for your patience.
Dec 5, 2020 05:15:04 AM by MD. KAYUM H
Respectfully, I want someone help me directly because I am still facing the problems. I can not open my time tracker for captcha problem. Please stop captcha from my account. I do not want it. Please someone help me.
Thanks
Dec 5, 2020 08:38:09 AM by Nikola S
Hi MD. KAYUM,
I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Dec 5, 2020 08:48:44 AM by MD. KAYUM H
How could I correspondence with your team if they email me and I reviewed the email within a min.
I did not get any tips or any suggestion which is helping me for fix the problem.
How can you guys suggest me for log in the desktop time tracker where I do not get any option for login time tracker.Please I respect you guys and respect this platform, I am asking you again if you guys help me it will really appriciatable. I could not track my time last 5 days now I am doing everything manually.
I want someone contact with me directly and I will share my screen then You guys fix the problem.
Thanks.
Check the Picture Please then suggest me.
Thank you again.
Dec 5, 2020 08:53:44 AM by MD. KAYUM H
Now I can not log in my upwork account with my browser.
Thanks.
Dec 5, 2020 01:13:59 PM by Aleksandar D
Hi MD. KAYUM,
I followed up with the team handling your case and one of our agents already updated your support ticket.
Thank you.
Mar 15, 2021 10:19:04 AM by Naomey M
My desktop app has the same cloudflare problem but so far I have not seen a solution that works. I cannot track time at all
Mar 15, 2021 11:30:47 AM by Andrea G
Hi Naomey,
One of our agents will reach out to you via support ticket in order to assist you further.
Thanks!
Aug 3, 2021 03:29:45 PM by MD. KAYUM H
Please increase your Internet speed and clear the history and cookies. All will be okay.
Thank you,
Jan 9, 2021 09:22:04 AM by Aleksandar D
Hi Ujwal,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jan 9, 2021 07:58:32 PM by Luiggi R
Hi Ujwal,
I'm sorry to hear the steps provided to you didn't work. Kindly reply to the support ticket with that information and continue to communicate from there so that the team can assist you more effectively.
Thank you.
Feb 16, 2021 11:04:14 PM by Julius W
Guys I am having the same problem. Help me resolve please. I can't work at all
Feb 16, 2021 11:09:17 PM by Goran V
Hi Julius,
One of our team members will reach out to you via ticket as soon as possible and assist you further with the Desktop app. Thank you.
Feb 22, 2021 01:30:15 AM by Julius W
hey no one reached me. I initiated a chat with an agent but still got no help. I am really stuck and I can't work at all. What is the way forward now?
Feb 22, 2021 02:41:06 AM by Aleksandar D
Hi Julius,
One of our team members already reached out to you directly via this support ticket to assist you further.
Thank you.
Mar 9, 2021 01:37:49 PM by MD. KAYUM H
Please check your internet connection Properly, If does not work clean your browser histroy and try to log in again..If you face this kinda same things again Please ask your internet provider for changing your IP address. It will be work for you IN SHA ALLAH. Best of Luck.
Aug 3, 2021 03:31:18 PM by MD. KAYUM H
HI,
For this problem, Please increase your Internet speed and clear cookies and history.
Thanks,
May 30, 2021 04:56:43 AM Edited May 30, 2021 05:46:03 AM by Bojan S
Facing same problem and none of the solutions seems to work
Below is the error body
Please contact customer support and provide copy of the error below.
May 30, 2021 05:59:43 AM by Bojan S
Hi Sabheen,
We’ll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Jun 10, 2021 04:11:20 PM by Wahab S
Hi i have been unable to login into my desktop app as it gives me the error "one more step, please complete the security check". It was working fine at the start of the day.
When i uninstalled the app, i am not able to install a new version from the website, please check the attached file. Furthermore, when i try to click on the topic in the "Help" section it takes me back to the previous page.
Please help me resolve this issue as i am not been able to login into the desktop app and record time.
Jun 10, 2021 05:51:25 PM by Joanne P
Hi Wahab,
Could you please try to use a different browser or clear your cache and cookies? If the issue persists, please let us know.
Jun 11, 2021 03:47:34 PM by Gerald Bryan G
Jun 11, 2021 06:56:38 PM by Joanne P
Hi Gerald Bryan,
When you experience intermittent connection, the desktop app has a time-caching mode so you can continue logging time. Could you please double-check if your connection is stable? You might want to check this help article for more information.
Jun 12, 2021 01:58:38 AM by Gerald Bryan G
Feb 18, 2021 02:32:56 PM by Andrea G
Hi Vanessa,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Feb 21, 2021 05:20:08 PM Edited Feb 21, 2021 05:20:51 PM by John Cyrus D
Hi,
I also experience this. And the worst, the tracker now shows "THERE WAS A PROBLEM LOADING UPWORK"
https://prnt.sc/1039yfr
Please help me.
Feb 21, 2021 06:59:18 PM by Luiggi R
Hi John,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Feb 22, 2021 08:54:10 AM by Raja F
I am also facing same issue on desktop app
i think this is major fault in upwork which arise some days ago in latest update
many people are facing this issue
Feb 22, 2021 09:41:28 AM by Bojan S
Hi Raja,
We’ll have one of our agents reach out to you via a support ticket to assist you with this issue.
Thank you for reaching out to us.
Mar 9, 2021 01:40:13 PM by MD. KAYUM H
Please check your internet connection Properly, If does not work clean your browser histroy and try to log in again. If you face this kinda same things again Please ask your internet provider for changing your IP address. It will be work for you IN SHA ALLAH. Best of Luck.
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