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visibility of my account

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Active Member
Charmaine P Member Since: Feb 17, 2015
1 of 4

Hi ! Can you please help me. I already configured my account to PUBLIC but still my employer cant access my account. Also, even my username and account name is not searchable to the. please assist me. I badly needed to fix it right now.

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Community Guru
Preston H Member Since: Nov 24, 2014
2 of 4

Charmaine,

I think something is wrong with your account.

 

When I click on your link and try to go to your profile I am shown a message:

 

"This freelancer has restricted profile access to oDesk users only."

 

This is what I see even when I make sure that I am logged in to oDesk, even when I switch to my client profile.

 

You will probably need direct customer support intervention for this.

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Active Member
Charmaine P Member Since: Feb 17, 2015
3 of 4

how can i call them ? or ask assistance from direct cs line?

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Community Guru
Preston H Member Since: Nov 24, 2014
4 of 4

Charmaine,

on the top right corner of your screen when you log into oDesk... there is an icon showing a white question mark in a circle.

 

Clicking on that reveals a drop-down menu. Click on "Help and Support."

 

This will take you to the oDesk Help Center.

 

There is a big green button near the top on the right hand side. It says "Submit a Request."

 

Click on that and you will be provided with a dialog box with which you can submit a help ticket.

 

Do that, and then wait. It may take a few days to receive a response.

 

(There really is no "calling" oDesk on the phone, by the way.)

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