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Issue with accessing profile. Error: "We'll be right back" and "Sorry, we can't let you in"

Some users experience issues with accessing their accounts. 

 

Screenshot of error: 

egaruth_0-1684935411257.png

 

 

We would like to let you know that our engineers are aware of this issue and they are working as fast as possible to resolve it. We will update this thread as soon as we have more information. 

 

Edited to update information. 

 

We would like to let you know that this issue should now be resolved. Please try again and let us know if the issue persists. 

 

Thank you. 

84 Comments
lemaynathalie
Community Member

Same thing for me.

antonette_mae
Community Member

Hello, 

 

Is there anyone who can help me with this? I'm just scrolling down looking for an updated job posting however in a minute I redirect into this, I cannot enter my account or they would not let me in.

 

Thanks!

kristen-womble
Community Member

I've gotten this too. Does anyone know if the issue has been reported to Upwork or gotten any updates from them? I tried to report it, but that's also down for me. 

3792bdf9
Community Member

Same here, but the UpWork Status link says everything is online. Hopefully, they are already aware of the issue and actively working to address it. Hang in there, everyone!

rizistt
Community Member

Having the same issue.

b81dac5d
Community Member

Same here. It says to check the status at https://status.upwork.com/ which says Upwork is fine with no issues.

 

Nowhere to report there is an issue bar logging a ticket... which takes days to get a response.

 

Frustrating as my clients work spreadsheets have been sent via messages on Upwork, so im effectivly sat waiting for Upwork to fix a system they themselves say is fine...... grrrrr. 

51c54911
Community Member

I can't report it either! Issues have been reported on Down Detector, but Upwork's status site says everything is operational...

alexandernovikov
Community Member

Sit tight, it's a bug. Same for me. Probably the system has crashed.

90c9d552
Community Member

I am having the same error. 500 A. 

Kindly assist.

arko1998
Community Member

Same for me. May be they are updating or the server is down.