Unable to Fund Direct Contract

[kochubei_valeria]

Some clients may be experiencing errors when funding Direct Contracts, adding a funding method for a Direct Contract or releasing a payment on a Direct contract.

Error: "We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute.”

Our engineers are aware of the issue and are working to address it as soon as possible. 

[NikolaS]

Hi Salma,

Thank you for reaching out to us. I checked and it looks like you are already in communication with our team on your support ticket. If you have further questions or need further assistance feel free to follow up with our team and they will be happy to assist you. 

[ngstechworld]

My Client has been trying to make payment for a direct contract since yesterday and all he keep getting is " We are sorry! we are experiencing a technical problem and cannot process your request ...", pls any suggestions or solution for this?

[ngstechworld]

Is this sorted now?

[ac64edb5]

Hey!
My clients can not process payment invitation for direct contract. It says. We are sorry we are facing some technical problem and cannot process your request right now. What is going on?

[hafeez_mughees]

Can you please let us know exactly what the cause? its the specific payment method being used or all clients going to face the same issue? 

[b9985a28]

I am trying to add a milestone to an existing contract and It's been 2 days that I am encountering this error : 

"We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute."

I asked for assistance but I had no answer from the support team which is really neglecting.

How can I fix this ?

[kochubei_valeria]

Hi All,

This issue has now been resolved. 

[s3dany]

Hello, my client still having the issue today. they get the same message. can you please let us know what causes this and how to solve it? 

[f9a3ebd9]

Hi!

We are having the same issues with the 2 clients not able to fund the direct contracts.

[1bcb1383]

Hi,

My client can not process payment invitation for direct contract. It says: We are sorry we are experiencing a technical problem and cannot process your request right now. Please try in a minute.

Ps: This is an urgent matter that can damage the reputation of the platform.

Thank you.