"Can't upload image. style must be either "decimal"..." - Error When Uploading Profile Picture

[kochubei_valeria]

New freelancers may be experiencing errors when uploading their profile picture. Example of an error:

 Workaround: Please make sure you're using a supported browser and please note that we only support the latest two versions of the browsers listed in the article. If you continue experiencing errors while using a supported browser, please let us know and share the name and version of your browser. 

[2a3a1c31]

Could be image format or quality of image is greater than 10Mb

[9e95a0f9]

Hi Oladimeji Ayomide M !

My photo is about 3.4 Mb.

[2a3a1c31]

Hello Paul,

Seriously i don't see anything wrong with your picture if its not the Mb, then please check the ratio/ your image format.

[9e95a0f9]

Hi Oladimeji Ayomide M !

My photo is jpg !

[JoanneP]

Hi Paul,

I've requested the assistance of our team. One of our agents will reach out to you directly via a support ticket and assist you further. 

[5079c398]

Hi Anja,

Were you eventually able to resolve this issue. I've had this issue for over a week now and I've resized my image which is now below 200x300 pixels but still getting an error message. 

[NikolaS]

Hi Tosin,

I would be happy to help. I checked and it looks like you were able to upload your profile photo just recently. Could you please clarify if you need further assistance? 

[2e2f6525]

Hi Pradeep,

I have exactly the same problem.

Can you help me too?

Thank you,

Hiwot

[ed722d28]

Hi, I'm also having the same issue even though I already tried all of the suggestions.

[ArjayM]

Hi Josiah Duke,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.