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Bank Account Is Still Inactive

Active Member
Neetesh G Member Since: Dec 4, 2018
1 of 8

I have added my bank details to get paid. It has been 3 days but did not get it active. 

My email is **Edited for community guidelines**

Can you help me?

Bojan S Moderator Member Since: Mar 9, 2018
2 of 8

Hi Neetesh,


Could you please complete the W-8BEN form under Settings> Tax Info, which purpose is to

confirm you're not a US taxpayer. You can use your own legal name as it appears in your passport or other official documents. Let us know if the issue persists. Thank you.

~ Bojan
Active Member
Bhavana S Member Since: Feb 17, 2019
3 of 8
Hi Bojan, How much time it takes to activate bank account after W8 is provided.
Community Guru
Cray H Member Since: Jul 21, 2018
4 of 8

Hi Bhavana,


Once you have added a bank account and the W-8BEN then it should be active in 3 days.

- Mary
Active Member
Bhavana S Member Since: Feb 17, 2019
5 of 8

Thanks for the clarification Mary.


Under Agency "Get Paid" option, It is still asking me to provide W9 form to withdraw the payments. Is this because:

1. I need to provide this info on my freelancer profile because I am a US citizen

2. I am the agency owner? 

3. The agency bank account is outside US?

Other thoughts?





Goran V Moderator Member Since: Mar 24, 2017
6 of 8

Hi Bhavana,


All freelancers who are U.S persons should file a Form W-9 with Upwork (all others should file a Form W-8BEN). You sign electronically by submitting the form.

Since the payment method is added on your account you will still need to fill out our W-9 form in order to be able to withdraw funds.
Thank you.

Active Member
Mrs. S Member Since: Jun 21, 2019
7 of 8

My Name is Shalini.
Only first name not last name. Even on my Bank details It is only Shalini.
But on Upwork I put Mrs. Shalini as I read that we can use Mr/Mrs./Ms. as a firstname if last name not exist.

But after multiple tries, my Bank account is is still inactive after waiting for 3 days.
Any1 Please help me for the same.


Goran V Moderator Member Since: Mar 24, 2017
8 of 8

Hi Shalini,


You will need to fill out our W8-BEN form in order to to be able to withdraw your earnings. To learn more about this check out this Help Article. If further help is needed let me know, thank you.