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4099d107
Community Member

Beneficiary name is mismatched

My direct to bank payment method has been deactivated since my Upwork account name does not match the name in my bank account,  this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in Upwork. You have sent me an email requesting a bank statement and it will take so much time to get it so any chance you could have my payment method activated?

Thank you!

1 REPLY 1
JoanneP
Moderator
Moderator

Hi Menna,

 

I checked your account, and it looks like your name change request has already been approved. The payment method you have added is also currently pending activation. For your security, please allow 3 days for this withdrawal method to become active.

~ Joanne
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