Failed to upgrade plus membership.

[#1]

Hello,

I already complete my identity verify, but when I try to update my membership plan I failed, because of identity verification. I already send a message to support, but they didn't solve this problem.

Regards,
Md Abu Musa

[#2]

Hi Md Abu,

I apologize for the inconvenience this caused! It looks like you have an open ticket with our support team about this concern. I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket as soon as possible. 

Thank you for your patience.