Hedy, JSS is Job Satisfaction Score. It is a metric that UW calculates based on feedback from your clients. It starts once you have several closed contracts with at least three different clients. It updates every two weeks and they calculate it for the past 6, 12, and 24 months and use the highest of those three scores. (Using contracts that have closed within each of those three windows.)
As Martina said, whichever party closes a contract is required to leave fb. The other party is notified and invited to do so but clients often don't bother. That is why if you expect good fb, it's best for the client to close. It's bad practice to nag them about it. One message along the lines of If you have everything you need, you can close this contract and in the future re-hire me with one click when you're ready will often do the trick. And of course, if you have any reason to think their fb might not be terrific, then let things be and hope they wander away.
Public feedback is what you can see and it has nothing to do with your JSS calculation which is based on private fb. (That's to keep unruly FLs from hounding clients to change their fb.) The most important metric is how likely the client would be to recommend you, and that updates on a different cycle than your overall JSS -- to keep unruly FLs from figuring out which client dinged them and nagging that person.
In the JSS calculation projects are weighted by dollar value but nobody knjows the precise formula. When you first start out, every project weighs a lot because there are so few. That means one ding can hurt but it also means you can climb out of a hole quickly if you make sure the next few outcomes are really great.
It will make more sense once you get a JSS and can see your own stats. In the meantime, the important things are to pick projects you know you can knock out of the park and avoid any client that seems the slightest bit flaky or potentially unreasonable. Every successful FL on the platform will tell you their regrets have to do with taking projects they should've passed on.
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