How do I open a support ticket?

[#1]

hi

How do I open a support ticket? I found  only the  help bot,but I want to reach Upwork support team. Could anybody help me,please?

[#2]

I was able to open a ticket through this page

https://support.upwork.com/hc/en-us/articles/211067768-Use-Messages?flash_digest=d81a834b9918177345c...

Scroll down and click on get help button

[#3]

Hi Anna,

Could you please share with us your concern so that we can assist you accordingly or have the correct support team assist you?

Thank you.

[#4]

Could you please explain why did you decided to hide/close/remove/exclude live chat support help with human?? There are a lot of questions which require ASAP and not a genereal answers. I can say I am very dissapointed... 

[#5]

Hi Kristine,

I understand your frustration with this and would like to clarify that our live chat is not available to everyone at all times. But you can always post your questions here or submit a support ticket to our Customer Support. Thank you.

[#6]

Hi Goran,

Can you please tell me how to open a support ticket with customer support. I have been going round from page to page with no luck. I have a major concern on one of my hires.

thanks

Tahsin

[#7]

Hi Tahsin,

Our team will reach out to you via ticket and email as soon as possible and will assist you further. Thank you.

[#8]

Hi Goran,

I need to talk with the support team. I've been created a project but upwork didn't approve my project yet. I want to know exactly what kind of changes I've to do.
Looking forwsard to your reply.
thanks!

[#9]

Hi Dipok,

Please refer to the suggestions shared with you on the email notification you have received. Once you're ready feel free to resubmit your project or create a new one. Thank you.

[#10]

Hi - I have an issue with my account and I need to ask support team. How do I submit a ticket to the help/support team? Thanks. 

[#11]

Hi there,

Could you please share more information here about the issue you are experiencing and we will be happy to help? 

Additionally, you can click the question mark icon that shows at the bottom right corner of this page. You may be asked what type of account you need help you, go ahead and select the best option. If you don't receive the information you're looking for, you can click "Get Support" for more options, including contacting our support team.

[#12]

I'm hoping you can help me. I was trying to add my Visa card to my account when trying to hire a freelancer but it was unsuccessful. As a result my account was suspended and financial transaction limited. I received an email saying the suspension will be lifted once I add a new payment method. I've added a new payment method but the suspension is still there. I'm still unable to hire the freelancer. Can you please check and lift the suspension. Thanks

[#13]

I started an hourly contract with a client 4 weeks back. All this time, I have been working on the job. I have delivered the work to the client and now the client is showing that she's not satisfied with the job and need a full refund. I already provided a free test job before the client awarded me the job. I also emailed the client to review the work for first week, but there was no response. I continued working on the job and the client has showed up today, after 4 weeks, and asking for a full refund. I understand that if shes not atisfied wih the quality of work, I can co-operate and we can mutually agree on a partial refund. But I have invested much of time and effort on the job and hence can not refund full amount. The client is not at all ready to understand.

Since it was an hourly job, I have maintained the timesheet and have already been paid for 3 weeks. The 4th week payment is in review currently. 

Looking forward to Upwork Support to help me resolve this dispute.

Thank you!

[#14]

None of the options appear for me. 

Get Support reloads the exact same page, there is no question mark anywhere. 

[#15]

Hi Renae,

I'm sorry to hear that you are having trouble contacting support. We'd be happy to assist you here in the community, too! Please share more information about the issue; I'll gladly help you. If private information is involved, please send me a PM by clicking on my name. 

[#16]

HI Andrea - I have the same question as above and just tried to submit a ticket to Upwork suopport team but after i clicked on it it says "the webpage was moved"

[#17]

Hi.

How are you?

I am Asahi from Japan.

I have an issue regarding getting paid.

I just withdraw money from upwork. but money is not arrived on my payoneer.

Could you please help me?

Best.

Asahi.

[#18]

Hi Asahi,

Thank you for reaching out to us. Please know that transfers from Upwork to Payoneer typically take two days to clear. If your funds are not available in your account after 48 hours let us know and we will assist you further. 

You can find more information about Payoneer Fees and Timing here. 

[#19]

Hi I need help too could you send me an email too

[#20]

Hi There,

Could you please tell us more about your concern so that we can assist you more efficiently? Rest assured that we'll look into that and assist you accordingly. Looking forward to your message.

[#21]

I don't know how to open a support ticket, but i just have one question that my profile earnings are not upgrading and on My stats the earnings are going backwards. Please help me out.

[#22]

Hi Ibrahim, I am sorry you're experiencing issues contacting support. A quick way to contact support is by clicking the question mark icon that shows at the bottom right corner of this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can click "Get Support" for more options, including contacting our support team.

We'll also be happy to assist you with your issues here, please keep in mind that the earnings on your My Stats page are your 12-month earnings. This means that earnings that are over a year old will not be included here and will fall off as time passes. Regarding the earnings on your profile, please know that once you get to figures like +10K, the number will change only when you reach the next milestone, like 20K.

[#23]

I have to file a ticket but I am unable to do so. Please help!

[#24]

Hi, Goran,
And how to do this?
Your support cannot be contacted. Impossible.
I've been trying to contact support for 6 hours now. And the maximum that happened was to read the stub message from the bot 100 times and advice to contact a specialist. What is this, a joke?
This is very bad.

[#25]

Hi Ruslan,

I'm sorry to hear that this has negatively affected your experience. We, moderators here in the Community, can offer support. May I know what you need assistance with? We'll be more than happy to help. We look forward to your response so we can assist you further.