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58060ece
Community Member

I am not able to upload my profile picture

I am not able to upload my profile picture I have tried many times with many different photos and also resizing the photo and also trying uploading it through a different browser but every time it is showing the same error "Unable to upload your photo".

3 REPLIES 3
AleksandarD
Community Manager
Community Manager

Hi Deeshan,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
Upwork

Hi,

I am trying to upload my profile picture from last 2 days but unfortunately, in every attempted during last two days it showed an error.
Can someone help me about it fixing?

Thank you.
BojanS
Community Manager
Community Manager

Hi Afaq,

 

Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.

 

Thank you!

~ Bojan
Upwork
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