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Tanzilla's avatar
Tanzilla S Community Member

I can not submit the proposal.

Hi everyone I'm new on up work i have been approved but when I try to send my proposal then there is this message on top of my page when I open a job to submit a proposal"You cannot submit proposals on Upwork at this time. Please check your email or our help page for more information."how can I solve this issue?

ACCEPTED SOLUTION
Bojan's avatar
Bojan S Community Manager

Hi Tanzilla

 

I checked this for you, and you have an open ticket regarding this, please allow time for our team to review your request and they will update your ticket once they finish. Thank you for your patience!

~ Bojan
Upwork

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217 REPLIES 217
Shelby's avatar
Shelby M Community Member

Hello Upwork Community!

 

Thank you in advance for helping me figure out the issue. I am brand new to UpWork and was just approved last night. I received my approval email and my account says that it is good to go but when I got to submit a proposal on any jobs all of them have a greyed out "Submit Proposal" button and a banner at the top that says "You cannot submit proposals on Upwork at this time. Please check your email or our help page for more information." Does anyone know how to fix this? Any idea on what I can do to allow me to submit proposals? 

Avery's avatar
Avery O Community Manager

Hi Stan, Shelby, and Allie, 


I apologise for the delay in our reply. I've asked the Customer Support Team to reach out to you for more information about the issue. 


~ Avery
Bill's avatar
Bill P Community Member

Hi there Upwork community!

 

I am new to the platform and after my profile was approved, I went to go submit a proposal but I get an error message saying that I cannot submit proposals at this time, and then a link to the 'profile not approved' help page. Any idea what's going on?

Bojan's avatar
Bojan S Community Manager

Hi Bill,

 

 Thank you for reaching out to us. I have escalated your concern and one of our agents will reach out to you shortly and assist further.

~ Bojan
Upwork
Angelica's avatar
Angelica R Community Member

I am having the same issue. Is there anyway to escalate mine as well please?

 

Thanks in advance

Goran's avatar
Goran V Retired Team Member

Hi Angelica,

Yes, our team will reach out to you shortly and assist you further. Thank you!

~ Goran
Upwork
Kristin Pretty's avatar
Kristin Pretty T Community Member

May I ask what is happening? I am getting a message: You cannot submit proposals on Upwork at this time.

Avery's avatar
Avery O Community Manager

Hi Kristin Pretty, 

This is a known issue and the Customer Support Team will reach out to you through an email to assist you further.


~ Avery
Chintan's avatar
Chintan K Community Member

My profile gets approved and i got following mail today

 

"Your profile has been published — now it’s time to find and apply to jobs that suit your skills. These three tips can help you land your first big gig:"

 

And still i can not send proposal to client i am getting following error

 

"You cannot submit proposals on Upwork at this time. Please check your email or our help page for more information."

 

Any one has idea about it.

Avery's avatar
Avery O Community Manager

Hi Roxanna, and Chintan, 

I'll forward your account information to the Customer Support Team so that they can assist you both with this issue. 


~ Avery
Mustafa's avatar
Mustafa E Community Member

 

Hi everyone I'm just on up work i have been approved but in trying to send my proposal ut there is this message on top of my page that

You cannot submit proposals on Upwork at this time. Please check your email or our help page for more information.

how can I solve this issue?

thanks for help

Omid's avatar
Omid V Community Member

I recently got my profile approved and was able to submit a proposal a few weeks ago. However I'm looking over available jobs now (a few weeks after my first proposal) and I'm seeing a line above the description stating that I'm currently unable to submit proposals.

My browser is set to automatically clear cache and cookies upon exiting, so I don't think it's an issue with that (plus I've tried it in a different browser as well). I've also double checked and ensured that my real name is being used on the profile.

Any suggestions or advice on how I can get past this would be greatly appreciated!

Ryan's avatar
Ryan C Community Member

Hello Omid, 

 

Sorry for the inconvenience. This is a known issue. Our team is now working to resolve this. We'll have the team update you directly via tickets with more information. 

 

Thank you for your patience.


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James Lee's avatar
James Lee M Community Member

Hello, my profile had been approved but I can't submitt any proposals yet, I have 60 connects but can't submitt any, I also already chose my membership plan but still no avail, can you all help me out please?

Valeria's avatar
Valeria K Community Member

Hi James Lee,

 

We'll have one of our agents reach out to you directly about the issue and provide more details.

Thanks!

~ Valeria
Upwork
Stellamaris's avatar
Stellamaris S Community Member

Dear Valeria, I am having the same problem. Do you have any recommendation about what I do? 🙂

 

Thank you so much for your help 🙂

Bojan's avatar
Bojan S Community Manager

Hi Stellamaris,

 

I'm sorry about your experience! Please clear your cache and cookies and try using different browser. If the issue shows on your end after this please let us know and our team will assist you further. Thank you!

~ Bojan
Upwork
Stellamaris's avatar
Stellamaris S Community Member

Dear Bojan, 

 

I hope you are having a good weekend. I tried that but it did not work.  What could I do?

 

Thank you so much in advance for your help  🙂 

 

Hugs 

Stellamaris

Jo-An's avatar
Jo-An B Community Member

Hi Stellamaris,

Can you please send a screenshot of the error that you encountered via private message? Thanks!

~ Jo-An

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Elizabeth's avatar
Elizabeth H Community Member

Same thing happening to me!  My profile has been accepted but the submit proposal button is disabled.

 

 

Valeria's avatar
Valeria K Community Member

Hi Elizabeth,

 

One of our agents will contact you directly and assist you with the issue.

 

Thanks!

~ Valeria
Upwork
Kerry's avatar
Kerry D Community Member

I am having this same issue. 

Cody's avatar
Cody H Community Member

How do I make my profile ready so I can put proposals in?

Maricris's avatar
Maricris T Community Member

Hi, 

 

My profile is under review for more than 24 hours. Please advise on what to do. 

 

Thank you. 

Valeria's avatar
Valeria K Community Member

Hi Maricris, Ashley, Cody, Kerry and Richard,

 

We'll have somebody help you directly with your account status.

 

Thanks!

~ Valeria
Upwork