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Veer's avatar
Veer D Community Member

I can't scroll down, While editing my portfolio. I have cleared cache and cookies also.

I am unable to scroll down, when I use to edit my portfolio. When I change image soon after page got stuck and I am unable to scroll up or down. So I cant update new image. Please help!

11 REPLIES 11
Goran's avatar
Goran V Retired Team Member

Hi Veer,

 

What browser are you using? Just to confirm, did you try to log in via another browser to edit your portfolio as well? Thank you.

~ Goran
Upwork
Veer's avatar
Veer D Community Member

I have tried in both Chrome and mozilla.

Goran's avatar
Goran V Retired Team Member

Hi Veer,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your portfolio. Thank you.

~ Goran
Upwork
Ifeanyichukwu's avatar
Ifeanyichukwu N Community Member

I am having a hard time uploading projects on my upwork as I am unable to scroll after uploading images. 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Ifeanyichukwu,

 

Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

 

- Pradeep

Sehla's avatar
Sehla F Community Member

I am facing the similar issue. I have cleared cookies and switched browsers, but the issue persists. Please help!

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Sehla,

 

Could you share a screengrab or screen recording of what happens on your end so we can better assist you?

~ Luiggi
Sehla's avatar
Sehla F Community Member

Hi Luiggi,

I have attached screen recording of the issue. I am unable to scroll down on portfolio page and this is obstructing me from filling out all fields and adding multiple items. Thank you for your help!

Ronna's avatar
Ronna P Retired Team Member

Hi Sehla,

 

Thank you for sharing your concern. I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

 

~Ronna
Esther's avatar
Esther K Community Member

I am also facing a similar issue. I am using chrome as my browser and have cleared cache but I still cannot scroll down to fill other fields. What can I do to address this?

Pradeep's avatar
Pradeep H Retired Team Member

Hi Esther,

 

I am sorry to hear about the trouble you faced. Could you please confirm if you have tried using another browser to check if this issue persists? 

 

- Pradeep