I didn't receive a text message verification code

[#1]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[#2]

Hi there!

I hope somebody could help me. I no longer can received my 5 digit code when making a proposal to a job either call or text when i resent it, after I failed to listen to the first one i received through call.

[#3]

Hi Arnold, 

A member of the Customer Support Team will reach out to you to assist you further with your phone verification. 

[#4]

My phone number is being used by a different account. Someone else is using my phone number and I am unable to use this service. This is the second inquiry. Please advice.

[#5]

Hi Greg,

We'll have one of our agents reach out to you directly on your existing support ticket to assist you with your phone verification process, thank you for reaching out to us. 

[#6]

Hi,

I am having the issue where, when I try to enter my phone number in the setup stage, the "Verify Phone Number" button turns green but nothing happens when I click it. I have tried going through the setup on different browsers and clearing my cache, but nothing works. I'm sure my number is entered correctly, it's just that the button doesn't work. Could I get some help with this?

Thanks.

[#7]

Hi Sarah,

One of our agents will reach out directly to you to assist you with your phone verification process, thank you for reaching out to us. 

[#8]

Hi Everyone.

I had used my phone number for the verification purpose. I need to create a new account since my old one does not work. Can I use the same phone number to Phone verification for the new one?

Thanks

[#9]

Hi Mst Nargis, 

I'll go ahead and check your account with the team and get back to you once I have more information. 

ETA: Hi Mst Nagris, the team has confirmed that you should be able to use your old number for your profile verification. If you go through any issues, you can come back here and update this thread, and our team will assist you further.

[#10]

I created my profile and I have difficult to upload mm y phone contact number for future communication.
The program has been telling me I have an error
What should I do?

[#11]

Hi Margarita,

One of our agents will reach out to yo directly to assist you with your phone verification process, thank you. 

[#12]

As stated in the title. Upon entering my new phone number and clicking the verify button it immediately switches back to my old number and asks me to use a different number.

[#13]

Hi Devin,

One of our agents will reach out to you directly to assist you with your phone verification process, thank you for reaching out to us.

[#14]

Hello, 

I am trying to create an Upwork account, but I am currently unable to verify my phone number because I am outside the United States. I live and work in the US but currently I am in Russia visitig family and my US phone number won't work while I am here. Is there any way to bypass the phone verification until I get back to the US? 

Thank you.

[#15]

Hi Gleb,

We'll have one of our agents reach out to you directly to assist you with your phone verification process, thank you for reaching out to us.

[#16]

Hey team,

Been 5+ minutes without getting an SMS code to verify my phone to create my account. Might be a problem?

[#17]

Hi Joey,

One of our team members will reach out to you shortly to assist you further with your phone verification process, thank you.

[#18]

The same problem for me 

[#19]

Hi M,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[#20]

I have the same problem.  Tried the suggestions nothing changes.

[#21]

Hi Pete,

We'll have one of our agents reach out to you directly to assist you with your phone verification process, thank you for reaching out to us. 

[#22]

I started my profile weeks ago and I opted out of the verification step, and I still cannot get my account approved. I am extremely frustrated!

[#23]

Hi Jennifer,

One of our team members will reach out to you directly to assist you with your phone verification process. Thank you for your patience.

[#24]

When I reach the phone verification in my profile, I enter number, click on button and nothing happens. I do this in Chrome, Edge, Firefox, and get the same result. I can't move passed this so I am at a stand still.

Help?

[#25]

Hi Jesse,

We'll have one of our agents reach out to you directly to assist you with your phone verification process, thank you for reaching out to us. 

[#26]

Hello! I am from the US residing in the UK for a few months. I began creating a profile but when asked to verify my phone number I couldn't enter my UK phone number because my country of residence is locked to the US. Because of this, I can't complete my profile setup. Can this be fixed?

Thank you!

Anna