Oct 1, 2019 06:38:07 AM by Kristin M
Hello all!
I have researched this and have noticed a few answers that did not solve my issue. I previously had two accounts - I thought one (Account #1) had been deactivated due to inactivity and I had recently married so I created a second account with my new married name (Account #2). I was asked to get verified on Account #2 and did so. After a few months, I received an invite to interview for Account #1 with my old name via email. I realized my account hadn't been deactivated and accepted the invite to interview (and am currently in the interview process). I deleted my verified Account #2 and have been requesting a name change on Account #1 which keeps getting declined (I assume because of Account #2?). If I get hired for this job I will not be able to setup my payment because my Account #1 still has my old name so it will not match my bank account.
Does anyone have any advice on how to get my name updated?! I would hate to have to create a new account altogether and would be confusing for the company I'm working with as well. Thoughts?
Thank you in advance!
Solved! Go to Solution.
Oct 1, 2019 06:44:36 AM by Mary W
Good luck. You can only have one account ever according to the TOS.
Oct 1, 2019 07:35:33 AM by Pat M
Kristin, to your credit you researched your question prior to asking it here. Why didn't you research; rather than assuming, prior to creating a second account? Now you're thinking about creating a third account?
Under the circumstances of the name change it may be of assistance for you PM a Moderator with the facts and your questions regarding this situation. They may be able to help. It appears that Vladimir G. and Aleksandar D. are currently working.
Oct 1, 2019 07:46:04 AM by Kristin M
Oct 1, 2019 07:52:09 AM by Preston H
You'll get there.
A long time ago, when I first became a client in addition to a freelancer, I misunderstood a Customer Service rep's instructions and I created a second account. Upwork Customer Service worked with me to remove that so that I had everything consolidated under one account.
In the Forum we read regularly about Customer Service helping freelancers do this. They are happy to help Upwork users who aren't trying to be sneaky and get away with anything, but simply made a mistake.
Oct 1, 2019 03:41:47 PM by Kristin M
Bojan -
Thank you so very much! I appreciate all that you have done.
Regards -
Kristin
Jan 12, 2020 01:23:16 PM by Christopher P
I have tried to change my profile and account name so they both say Christopher but right now my profile says Christoper and my account says Christopher. I tried to change the name and it looks like it didnt change my profile name yet or maybe it never will change I don't know. Please help!
Jan 12, 2020 04:30:22 PM by Joanne P
Hi Christopher,
I checked your account, and it looks like your request to change your name to "Christopher" has already been approved. Please try to check again using a different browser or clear your cache and cookies. Thank you.
Sep 19, 2020 10:38:10 AM Edited Sep 19, 2020 10:39:22 AM by Waqar A
Sep 19, 2020 11:37:32 AM by Bojan S
Hi Waqar,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Nov 21, 2020 11:33:27 AM Edited Nov 21, 2020 11:35:54 AM by Agus I
Hai,
Please help me to change my name
i will PM my Email and Username!
Please help me!,
Thanks
Nov 21, 2020 11:56:06 AM by Aleksandar D
Hi Agus,
I followed up with the team and your name change was already approved. Let us know if you need further assistance.
Thank you.
Oct 9, 2019 06:34:27 AM by Venkat P
Hello Team,
I wanted to change my display in upwork and it was created long back incorrectly . i have all all my ID proof to change .
Please help me on this
Oct 9, 2019 06:37:37 AM by Goran V
Hi Venkat,
To submit a name change request please go to Settings > Contact Info > update your name. Once your request is submitted our team will review it and reach out to you with the results. Thank you.
Sep 4, 2020 12:23:47 PM by Nikola S
Hi Tarek,
Thank you for reaching out to us. To submit a name change request please go to Settings > Contact Info > update your name. Once your request is submitted our team will review it and reach out to you with the results.