This almost never happens...message

[#1]

Hello, My husband is trying to set up a new account and he keeps getting a message that says "This almost never happens but something went wrong. Contact support..." but he cannot contact support because he cannot create an account. Can someone assist? Thank you!

[#2]

Hi Grace,

We'll try our best to assist you, and we're sorry to learn this has been an inconvenience. We won't be able to discuss it through the thread as this would contain private information that can't be shared. Please send us your husband's Upwork username and email address through a private message so that we can look into this further and assist you. I'll be waiting for your message