Found this topic because I'm with the same problem.
My login is via google account, I type the information requested and the connection never get through. I'm stuck on this loading screen.
Does anyone know what should I do?
May I ask if you logged in with your Google credentials? If so, could you please try logging in to your Upwork account through a browser, go to your Connected Services page in your Settings page (Settings > Connected Services) and disassociate your Google account from your Upwork account. Once done, please log in to your desktop app with your Upwork credentials to see if the issue persists.
I'm facing the same problem for my first connection... The message just tells me "An unknown error has occured".
I used the time tracker once quite a while ago, so this time I redownloaded the app and just can't get in to it.
Thanks for your help
Could you please try reporting your issue from the Desktop App? That way, the team will receive your log file automatically and will be able to assist you more efficiently. Here's how to do this:
Click your name at the lower left of the app
Select Support and Feedback
Enter the details of your issue and click Send
You can read more about what information to include in your report in the FAQs here. Please let us know if you need any further assistance.
Thank you Andrea, but my problem is now solved thanks to your chat (I hadn't found it when I posted my message). I just had to delete cache and restart (in Settings)... Your UpWork team is all of great help!
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