Withdrawal not received

[#1]

Hello, this is my first time to get paid in upwork. I received my earnings on May 20th and I transferred the funds to my local bank on the same day. Until now, I still don't have the funds. It's a checking account and not a savings account. Is that the reason for the delay?

[#2]

Hi Hazel Joyce,

I checked and can confirm that a withdrawal you're referring to was successfully processed on our end. Please know that Direct to Local Bank transfers take between 2 to 5 business days. If it hasn't reflected on your account after 8-business days, please reach out to us so that we can issue a trace for you. You can check out this article for more information about fees and timing associated with the Direct to Local Bank method.

Thank you!

[#3]

I still have not received my withdrawal. Can you please track it? It has been more than 8 business days since I withdrew the funds.
Thanks!

[#4]

Hi Hazel Joyce,

We'll have one of our agents reach out to you via a support ticket to assist you with the trace. 

Thank you for your patience.