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how do you lodge a help ticket??????

226b34eb
Active Member
Matthew B Member Since: Dec 15, 2020
1 of 5

Hi, I'm trying to upload a payment method in the latest version of chrom (which upwork claims is supported) and it won't allow me to do so?? Trying to use support is a waste of time and now i need to lodge a help ticket?? where do i do this??

thanks!

slavkoa
Community Leader
Slavko A Member Since: Sep 5, 2019
2 of 5

CLICK HERE 

scroll down Screenshot_2020-12-16 Upwork Help.png

Click on button in red square pointed by two red arrows.
8cef7236
Active Member
Helene T Member Since: May 20, 2021
3 of 5

I also need help as my account has a financial restriction on it. I have a valid credit card saved in billing methods and owe $0. I cannot get any help on the chatbot or articles. Please contact me so I can use your website. I would love to raise a support ticket but as you can see from my screenshot, the suggested button to do this is NOT THERE!!!!!!

pradeephele
Moderator
Pradeep H Moderator Member Since: Jan 11, 2021
4 of 5

Hello Helene,

 

Thank you for your message. I'm pleased to inform you that your account has been restored now

 

Thank you

Pradeep H.

Untitled
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
5 of 5

Hi Matthew,

 

I'm sorry for the trouble you had. I've requested assistance from our team. One of our agents will reach out and assist you directly via a support ticket. 

~ Joanne
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