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messages not loading

Active Member
Andrea C Member Since: Apr 22, 2017
1 of 2

Hi, 

 

It shows that I have one message but when I click on it, I just get the green circle as if it's loading, but it never does.

How can I retrieve my message?

Community Guru
Carolyn G Member Since: Mar 20, 2017
2 of 2

Hi Andrea,

 

As we do not currently have any open issues regarding messages, I would advise you try our basic troubleshooting steps. If they are not successful, I can reach out to our Technical Support team for you.

 

1: What browser are you using? Upwork works best in Chrome, but we still advise, if you are having an issue, to test the same action in another browser.

 

2: Clear your cookies and cache

 

3: Follow the other troubleshooting steps in this article: https://support.upwork.com/hc/en-us/articles/211067758-Upwork-Messages-Connection-Troubleshooting

~Carolyn
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