Today, we have released additional options to milestone management for active milestones. Freelancers can now propose changes to the milestone name, due date, description, or amount (increase only) of active milestones.
We made this update because we understand that there can be changes in scope or level of effort once work has begun on a given milestone and we want customers to have more control over their contracts and how they are organized, even after the work has started. Previously, milestones couldn’t be edited once they were active. When changes needed to be made on active milestones, the only option was to end the contract, refund money in escrow, and begin a new one. This was a tedious and frustrating experience.
Today, we are thrilled to introduce the ability to edit active milestones. This works the same as our existing milestone change process. To ensure mutual acceptance from both clients and freelancers on changes to active milestones, all changes will need to first be proposed by the freelancer and then accepted by the client. Changes are made by clicking the edit button (pencil icon) on the active milestone.
When a change involves an increase in a milestone amount, additional funds are deposited into Escrow once changes are approved.
We know this change has been requested for a while and are glad to have this functionality now available. Let us know if you have any questions.