Auto payment failure

[#1]

Hi all,  I got an issue. I selected quarterly payment method and opted for minimum $1000 withdrawl to avoid auto payment. But to my surprise despite being limit set to $1000, auto payment occured from my account and even it failed. Though my amount returned but the $0.99 deducted for trasncation is not refunded. 

Although $0.99 is not a big amount but this happening with me second time despite selecting the withdrawl limit to $1000, auto payment occured on $400 balance. 

I want Upwork team to look into this matter. Thanks

[#2]

Hi Muhammad,

Thank you for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.