Bank card verify ID information

[#1]

I'm a client. I saw the notice on September 13 and asked me to upload the ID photo of my bank card. I uploaded on September 13. Today, I checked the card status and it still shows inactive. The Freelancer I have agreed to cooperate with is waiting for my offer. I can't crate offer because my card is inactive.

What the ID audit is related to? Is it Upwork audit or bank audit? Could you give me a rough reference time? I need to give Freelancer a definite answer and solution. Do I need to upload a real ID photo as my profile photo?

[#2 · Accepted solution]

Hi Zhijun,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[#3]

Thank you! My card was approved.

[#4]

Glad to hear that, Zhijun. Feel free to message us if you need any other assistance.

Thank you,

Pradeep