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Tilde's avatar
Tilde S Community Member

Can't change country

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.

 

Thank you!

~Andrea

View solution in original post

3,983 REPLIES 3,983
Sed's avatar
Sed B Community Member

this is a screen cap

Valeria's avatar
Valeria K Community Member

Hi Sed,

 

Could you please confirm what country would you like your location to be updated to and we'll be happy to assist you with it?

~ Valeria
Upwork
Sed's avatar
Sed B Community Member

I want to change it to Tunisia.
Thanks for your help and kindness :")
Joanne's avatar
Joanne P Retired Team Member

Hi Sed, 

 

Your country has been updated to Tunisia. 

~ Joanne
Upwork
Kelly's avatar
Kelly G Community Member

I am trying to set up my account but there is no ability to select a different country for my home address and phone number. I live in Austria permanently.
Bojan's avatar
Bojan S Community Manager

Hi Kelly, 

 

Your country was updated to Austria as per your request. 

~ Bojan
Upwork
Vipul's avatar
Vipul R Community Member

Hi,

 

I'm having the same issue - it only shows United States and I'm trying to change it to Canada.

 

Thanks!

Joanne's avatar
Joanne P Retired Team Member

Hi Vipul,

 

Your country has been updated to Canada.

~ Joanne
Upwork
Vipul's avatar
Vipul R Community Member

Hi Joanne,

 

I'm not able to see any Canadian provinces or cities in their corresponding drop downs. Can you help?

Goran's avatar
Goran V Retired Team Member

Hi Vipul,

 

Please try to clear your cache and cookies and then add your street address first. If you`re still unable to see suggestions for Canada, let me know. Thank you.

~ Goran
Upwork
Muhammad's avatar
Muhammad M Community Member

I signed up for Upwork while I was using VPN but didn't finish my profile. My country is set to United Arab Emmirates but I live in the Pakistan, I closed VPN and again refresh my account but its still not work. How am I meant to change my country before submitting my profile for review?

Goran's avatar
Goran V Retired Team Member

Hi Muhammad,

 

Your country is now updated, feel free to add the rest of your address once you`re ready. Thank you.

~ Goran
Upwork
Amir Mohammad's avatar
Amir Mohammad M Community Member

hi im new in upwork and my location is germany in part 9 of creating account

i want to change it to georgia

please help

Bojan's avatar
Bojan S Community Manager

Hi Amir Mohammad,

 

Your country should reflect the one you're physically located in and be able to verify it.

Would you like us to update your country to Georgia?

 

Thank you!

~ Bojan
Upwork
Amir Mohammad's avatar
Amir Mohammad M Community Member

please some one help me

i want to change my location from germany to georgia 

i stuck in part 9 of create my profile 

helpppppppppppp

Goran's avatar
Goran V Retired Team Member

Hi Amir,

 

Your country is now updated, feel free to proceed with your application once you`re ready. Thank you.

~ Goran
Upwork
Amir Mohammad's avatar
Amir Mohammad M Community Member

hi goran

but the cities are still for germany

and i want to change it to Batumi

Goran's avatar
Goran V Retired Team Member

Hi Amir,

 

Please clear your cache and cookies and then start with your Street address first. If you`re still seeing suggestions for Germany after this, let me know. Thank you.

~ Goran
Upwork
Zoho's avatar
Zoho D Community Member

I just signed up for upwork but my country is set to United Kingdom instead of india. Now I am not able to finish the profile setup.

Goran's avatar
Goran V Retired Team Member

Hi Zoho,


Your country is now updated, thank you.

~ Goran
Upwork
Petra's avatar
Petra R Community Member


Zoho D wrote:

I just signed up for upwork but my country is set to United Kingdom instead of india. Now I am not able to finish the profile setup.


Seems your name is "accidentally" not your real, legal name as it appears in your passport?

Maurizio's avatar
Maurizio D Community Member

Hello please help me.

I had a client profile and I decided to do also a freelancer profile, but when I try to sign in I can't change US Country and I can't receive a phone sms because I'm not from US!

Furthermore the support doesn't work!

Please fix it

thanks

Goran's avatar
Goran V Retired Team Member

Hi Maurizio,

 

Your country is now updated, feel free to complete your application once you`re ready. Thank you.

~ Goran
Upwork
Maurizio's avatar
Maurizio D Community Member

now is stuckin Italy and I don't know why. I live in UK

Goran's avatar
Goran V Retired Team Member

Hi Maurizio,


Could you please clear your cache and cookies and double check your country? Thank you.

~ Goran
Upwork