Feb 13, 2019 02:05:31 AM by Aatikah R
Hi, I just created a new account. I entered in all the information, but when I try to put in the address the street section is greyed out I tried out everything clearing out the cache, using a different browser and computer too.
I think I entered the location (initially) where I live from a different IP (as I am on holidays). I even tried to put this location. Could you please tell me how to fix this because it does not let me go any further
Solved! Go to Solution.
Jul 22, 2023 01:33:49 PM Edited Sep 12, 2023 07:47:58 AM by Andrea G
Hi Susan,
I'm sorry you are having trouble getting support and completing your address. We've found that similar issues have typically been resolved by slowly pacing your typing, by pausing in between numbers and words, and also by avoiding any abbreviations. Generally, by adhering to these best practices, your address should automatically appear in a dropdown, and when it does, please click on your address.
Here are some specifics regarding abbreviations:
Also, you can separate each portion of your address with a comma, all within the “Enter street address” bar. Your address should automatically appear as you proceed with typing out the information. If not, you should see the 'Enter address manually' option after typing your address slowly.
Jun 8, 2022 01:52:24 PM by Deirdre D
Upwork will not let me enter my correct address! I confirmed that I am typing it in the right format and it still says "unable to find your address". There's no way for me to type it in myself! How can I fix it?
Thanks
Jun 8, 2022 03:27:03 PM Edited Jun 21, 2022 12:05:30 PM by Valeria K
Hi Deirdre,
If the address isn't showing up automatically when you start typing it, there will be an option to enter it manually. It would look like this:
Aug 23, 2022 07:58:55 AM by Karin E
I've seen that this has been an issue with others but I have not seen a solution. Yes, I tried to type in my address and have checked the drop down menu and my address is not one of the options. I've lived at this address for 37 years. I think it exists.😀
Aug 23, 2022 10:23:21 AM by Luiggi R
Hi Karin,
I'm sorry to hear you're having trouble with this. Do you have the option to enter the address manually when you type it? It would look like this:
Oct 9, 2022 07:58:45 PM by Jess J
Hi -
I am attempting to finish up my profile and I am not able to enter my address. The "enter manually" option does not pop up for me, so I am stuck.
Please help!
Oct 9, 2022 09:58:43 PM by Pradeep H
Hi Jess,
Thank you for your message. Please try typing a few characters of your address in the Street address box and if you do not see your address in the list, please select any random street address. You will receive an error, 'Unable to recognize your street number' and get an option to 'Enter address manually'. Feel free to message us if problems persist.
Thank you,
Pradeep
Oct 10, 2022 05:09:58 AM by Jess J
I was able to enter the address manually, but unable to find my city.
Apr 3, 2023 09:36:22 AM by Jason S
Cant finish my account set up because it says my address dose not exist. Cash has been deleted and tryed on mutiple web browsers.
Apr 17, 2023 07:52:24 AM by JD C
Upwork is not familiar with my Street Address and I cannot complete my profile. How do I get my profile complete given this inability of Upwork to not recognize my address?
Apr 10, 2022 05:42:49 PM by Esra O
Hi, I'm from Kosovo
I can't enter full address information because Kosovo is not in the list
Apr 10, 2022 08:17:44 PM by Pradeep H
Hi Esra,
Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you
Pradeep
May 8, 2022 11:26:49 AM by I Y
Hi I am in Turkey and I have an issue with street address.
any help?
ysf
May 8, 2022 12:33:10 PM by Luiggi R
Hi there,
Can you please share more details about the issue you're experiencing whenever you try entering your address? If by any chance your address isn't populating, could you please click the ”Enter address manually” option to enter your completed address? Let us know if you need further assistance.
Jun 5, 2022 01:51:11 PM by Stephen M
Trying to set up my profile, my street address doesn't appear to be present in the database used to populate the auto-complete value, which is preventing me from completing the profile setup process.
Please advise.
Jun 5, 2022 02:36:26 PM Edited Nov 3, 2022 09:20:50 AM by Valeria K
Hi Stephen,
Sorry to hear you're having trouble adding your address. Could you please make sure you're using a supported browser? Does it give you the option to enter the address manually? If so, you may enter your full address using that. If not, please let me know so I can have the Customer Support team further assist you with this.
Jun 6, 2022 05:24:56 PM by Stephen M
Hi Luiggi,
I entered my address manually. Then when selecting "Check Your Profile", I received the following message:
"This address could not be found. Try to select another from the list."
I am not able to proceed past this step.
Thanks,
Steve
Jun 6, 2022 08:27:30 PM by Avery O
Hi Stephen,
A Customer Support Team member has reached out to you through this ticket to assist you further with your concern. Don't hesitate to update the same ticket thread if you need further help with anything.
Sep 8, 2022 09:48:11 PM by Santiago C
Hello
I'm trying to set up my account but I'm having the same difficulty trying to set up the address, is there any reason why this hasn't been fixed?, I see complaints since 2019, I've tried clearing my cache, using another browser but still have the same issue as everyone else.
Oct 17, 2022 04:32:58 AM by Aayush N
Hello,
Even I am facing with the same problem. Pls, help me out with the issue.
Regards,
Aayush Nigam
Sep 12, 2022 03:10:40 PM by Zeynab G
I'm having the same issue. I cant fill in my street name thus ı cant complete my profile!
Sep 12, 2022 05:45:38 PM by Arjay M
Hi Zeynab,
I have checked and can confirm that your address has been added to your account. Your profile has been completed as well. Please let me know if you need further assistance.
Oct 20, 2022 12:07:20 PM Edited Oct 20, 2022 01:49:02 PM by Arjay M
**Edited for Community Guidelines**
Hi Dear'
I have entered all te details accurately but it is not moving forward from this last stage.
Looking for your kind response.
Thanks.