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Ma Alma's avatar
Ma Alma M Community Member

Checking if the site connection is secure

Hi,

 

I'm having an issue with the time tracker. It keeps bringing the prompt "Checking if the site connection is secure,upwork needs to review the security of your connection before proceeding."

 

I've already uninstalled my old tracker and installed a new one but with no success.

 

I have an hourly contract and need to get the tracker ASAP. So, I would appreciate your help!

ACCEPTED SOLUTION
Nikola's avatar
Nikola S Retiring Moderator

Hi All,

 

Thank you for reaching out to us and bringing this to our attention. We weren't able to replicate the issue on our end. If you continue to experience this error, could you please try using a different internet service provider when tracking with the Desktop App?

 

If the tracker can be successfully enabled using a different internet provider, you will need to reach out to your main connection provider.

 

~ Nikola

View solution in original post

114 REPLIES 114
Christopher's avatar
Christopher M Community Member

Hello great freelancers,

 

I changed my Personal computer, logged into my Upwork account, and downloaded the Upwork time tracker to get started for the week's work. However, it keeps bringing the prompt "Checking if the site connection is secure, www.upwork.com needs to review the security of your connection before proceeding."

 

I have a hourly contract I need to start working on ASAP and the app is misbehaving. Please Customer Service Consultant | Blake , I will appreciate if you could assist with this. 

 

Thanks,

Chris.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Christopher,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep

Christopher's avatar
Christopher M Community Member

My time tracker has failed to update time, it is stucked to the time imputed since 12 pm WAT + 1 time.

 

I will appreciate a support regarding this. It is taking screenshots, I just want to be certain if I will get paid for the times not reflecting over the time I worked without hours update.

Nikola's avatar
Nikola S Retiring Moderator

Hi Christopher,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Nico's avatar
Nico Y Community Member

Hi, I have the same problem, my tracker is still charging, it has been charging for more than 2 hours. I need to finish a job, if someone can give me a hand I would appreciate it.

Captura de pantalla 2022-10-14 165552.png

Arjay's avatar
Arjay M Retired Team Member

Hi Nico,

 

I have escalated your report to the relevant team. One of the members will be assisting you further via a support ticket that can be accessed on this page once been set up. Feel free to coordinate with the team if you have questions or other concerns.

 

~ Arjay
Upwork
Akhil's avatar
Akhil S Community Member

I have the same isssue 'Checking if the site connection is secure' not loading timer, please help

eaae192d_0-1666019167152.png

 

Nikola's avatar
Nikola S Retiring Moderator

Hi Akhil,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Johnathan's avatar
Johnathan M Community Member

Christopher,
Sorry to hear you're having a problem.
For future reference...Personally, I NEVER agree to work using the Upwork time tracker - if I'm getting paid hourly, I always ask the client to okay "Manual time" entries. Using the time tracker is just too much aggravation, even when it's working properly.
Best wishes,
Jack

Christine's avatar
Christine C Community Member

Hi. I have the same issue as well, it has been 4 days and I still can't use the timer. If you could help please

 

tin_castro_0-1666501279625.png

 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Christine,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

Thank you,

Pradeep

Pooja's avatar
Pooja T Community Member

Hi,

 

I'm having an issue with the time tracker. It keeps bringing the prompt "Checking if the site connection is secure, www.upwork.com needs to review the security of your connection before proceeding."

 

I have an hourly contract and need to get the tracker ASAP. So, I would appreciate your help!

Karl's avatar
Karl A Community Member

Hi,

 

I'm also having an issue with the time tracker. It also keeps Checking if the site connection is secure. 11 hours of work doesn't not reflect in my work diary since this happened.  I would appreciate your immediate support. Thank you.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Karl,

 

I'm sorry to hear you're having trouble with the App. Are you able to follow the troubleshooting guide outlined here? Let us know if this works for you. 

~ Luiggi
Karl's avatar
Karl A Community Member

tried to read that already and nothing works.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Karl,

 

Sorry to hear that the troubleshooting steps did not help. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep

Yafet's avatar
Yafet B Community Member

I am also having the same issue. I have gone through all the help articles but I can't find anything. Please I really need help.

 

Hassan Rehan's avatar
Hassan Rehan M Community Member

Hi!
I am using arcolinux, which is arch based distribution. I am stuck at the "Checking if site connection is secure" screen. I have tried installing app with different suggest ways in the Upwork community, but getting the same problem.

f6c5b79c_0-1667368098194.png

 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Hassan,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Gill's avatar
Gill S Community Member

I am having the same issue. I have a contract that does not allow adding manual time. This project is time sensitive and I care about my reputation, especially my JSS. 

krizgill_1-1670318655063.png

 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Gill,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Gill's avatar
Gill S Community Member

Thank you. Upon checking, there is no new ticket related to my concern. 

krizgill_0-1670328912762.png

 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Gill,

 

Please note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


~ AJ
Upwork
Karl's avatar
Karl A Community Member

Hi, May I ask for your help. On my tracker it keeps showign the Connection Lost, and the time that I logged is not uploading in my work diary. 

2889b245_0-1676613809374.png