Solved: Re: I am not receiving the verification email... - Page 16

grglaz · ‎02-03-2018

Hello, i'm not able to verify my email.
The link of the verification mail is not working, landing to a page with a message.
I have tried two/three times with email resend but no luck.

Email verification failed!

Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.

Thanks

AndreaG · ‎12-02-2022

Hi Muhammad,

If you need help verifying your email, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Please visit Contact Support and click the ‘Chat with Upwork' button.
Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

~Andrea

View solution in original post

57e8fb8b · ‎06-02-2023

Hi

I have added a. new account today, and despite multiple attempts no email verification has been recieved so I cannot progress.

I have checked that my email is correct, recieving other emails and have checked all folders.

The upwork community email came through when I logged in, but when I go to the main site to update my profile or engage someone to work I still am asked to verify my email. can you sort that out please or tell me what to do.

thx in advance

Paul

759e32fa · ‎06-02-2023

Hi Paul,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ AJ

6e2b4126 · ‎06-12-2023

Hi, I'm facing the same verification problem

NikolaS · ‎06-12-2023

Hi Christian,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola

6e2b4126 · ‎06-12-2023

Resolved. Thanks

3730d3f4 · ‎06-13-2023

hi guys

11 days ago I recieved a mail that I need to verify my ID , followed the link to see what I can send to verify and I only found 2 ways available in Egypt, a passport or a visa

and I have none of those, tried sending my driving license but it doesn't work, contacted support center and said that in a ticket and no reply since 11 days

now I'm having this msg (Action required: Verify your identity by 06/19/2023 UTC to continue winning jobs on Upwork. Get started.)

any suggestions ? 😞

c1c14468 · ‎06-13-2023

I'm sorry to hear about the difficulties you're experiencing with the identity verification process on Upwork. Since Upwork has specific requirements for identity verification, it's important to follow their guidelines to continue working on the platform. Here are a few suggestions you can consider:

Reach out to Upwork Support: If you haven't received a response to your initial support ticket, I recommend following up with Upwork's support center again. Explain the situation, including the fact that you don't have a passport or visa but have tried to provide your driving license as an alternative. They should be able to assist you further or provide alternative options for verification.
Provide additional documentation: If your driving license isn't being accepted, you could inquire with Upwork Support about any other forms of identification they might accept for verification in Egypt. They may have specific requirements that are not clearly outlined in their documentation.
Seek local guidance: Consider contacting your local government office or relevant authorities in Egypt to inquire about obtaining a valid identification document that meets Upwork's requirements for verification. They may be able to provide guidance or alternative options.
Temporary workarounds: While I don't recommend this as a long-term solution, you could temporarily pause bidding on new jobs or winning projects until you have resolved the verification issue. This way, you can focus on resolving the identity verification matter without the pressure of upcoming deadlines.

Remember that Upwork's guidelines and requirements are in place to ensure the security and integrity of the platform for all users. It's important to comply with their policies to maintain your account's eligibility. I recommend persisting in your communication with Upwork Support to find a solution that works for your specific situation.

3730d3f4 · ‎06-13-2023

I got it solved, thanx 🙂

51bccfa4 · ‎07-06-2023

Hey,

I haven't received any verification email, even after trying to resend it multiple times. Now it says I've reached my verification email limit.

What should I do?

Thank you.

LuiggiR · ‎07-06-2023

Hi Toni,

I'm sorry to hear you're not receiving the verification email. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi

9679a22f · ‎07-16-2023

Neither the inbox nor the junk mail or even spam include any verification email from Upwork! And I see that it is a common problem! Please fix it!

LuiggiR · ‎07-16-2023

Hi Lady,

I'm sorry to hear you're having trouble getting your verification email. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi

071e44cb · ‎08-18-2023

Hello,

I am trying to set up my profile and my email verification is not coming through. I have checked all of my email folders and hit resend multiple times. Can somebody help?

ArjayM · ‎08-18-2023

Hi Box,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you here with further assistance in completing the email verification process.

~ Arjay

b4f11c22 · ‎08-18-2023

Hi,

I am logged in but unable to verify the account as it requires a verification code via SMS.
I have requested the code to be sent many times and yet no SMS received.

Yes, I have tested my phone can receive SMS by others.

Please help.
Gary

JoanneP · ‎08-18-2023

Hi Gary,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

124c57f1 · ‎09-23-2023

I've made an account with Upwork and I am stuck at the verification of my email step because I am not recieving any verification mails. I've tried for hours on end but even after requesting multiple resends, the mail just won't come.

PradeepH · ‎09-23-2023

Hi Ram,

I am sorry to hear about the trouble receiving the verification email. Could you please check the spam/junk folder on your registered email address? Feel free to message us if you still do not find the verification mail.

- Pradeep

124c57f1 · ‎09-24-2023

I check all email labels like spam/junk folder too. But still not receiving any verification email.

PradeepH · ‎09-25-2023

Thank you for confirming that, Ram. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

124c57f1 · ‎09-25-2023

Okay sure thank you Pradeep.

cf769c34 · ‎09-29-2023

I am NOT receiving the "verify your email" emails it is not arriving in either of my email accounts

ArjayM · ‎09-29-2023

Hi Anine,

I see that you've been coordinating with the team, and one of the team members has applied a fix for your issue. Please let the team know if you're still experiencing the same issue; they'll look further into that for you. You may access your tickets for updates here and in your email.

~ Arjay

945bceea · ‎10-18-2023

Hi, I am not receiving email verification link.

945bceea · ‎10-18-2023

Sorry, it just worked.