Facing Issue in Buying Connects

[#1]

Hi, 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

I don't see a way to directly connect with the support team.

Please help..!

[#2]

you need duel currency international card.

[#3]

Hi Miguel,

Could you please retry after clearing your browser cache and cookies? If the issue persists, please let us know.

[#4]

hi. yes.. i already cleared my cache and cookies, but the result is still the same.

can you help me please? thanks.

[#5]

Hi Miguel,

This looks like a temporary technical glitch. Could you please try using a different browser and let us know if that helps? 

- Pradeep

[#6]

I already did.. i also used the app and mobile browser but the result is the same..

[#7]

Hi Miguel,

I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#8]

Thanks, AJ..

[#9]

is there any way I can contact Upwork directly to solve this situation?.. I expect this is the problem with Upwork itself.. even my Paypal acct, it says that it is not verified. I using it for years and there are 2 bank accounts connected to it with one card...

[#10]

Hi,

when i upgrade my basic plan to freelancer plus then all of suden some of my services are tempory on hold, I do not have my own credit card. I use my brother to buy connects. How can i resolve this issue. Kindly help me. 

Thanks

[#11]

Hi Kainat,

I've shared your report to the appropriate team for further review. One of the team members has reached out with more information and further assistance in resolving the issue. You may access your ticket on this page and your email for updates.

[#12]

Hi. if I can't use my card,

can I use my PayPal account instead? my PayPal account accepted the card but not here in Upwork.

I have been using my PayPal account for years already but they say that it is "NOT VERIFIED"...

How it is not verified? Why?

 

[#13]

Hi Miguel,

In order to use PayPal as your billing method, you must have a verified, active PayPal account in good standing. To learn more about verifying and linking your PayPal account, go here.

You can also learn more about verified PayPal accounts here. If you're having trouble activating or verifying your PayPal account, please contact PayPal for help. Thank you for reaching out!

[#14]

Hi there,

Mistakenly while upgrading my account to freelancer plus , i have added payment method (debit card) of my friend who's name is M Hassan Abbas.

Now you are asking to verify my identity as M Hassan Abbas which i'm not and my name is Nosherwan Hamza as per my upwork profile.

I have tried changing my payment method with my own name debit card but i think upwork system has already fetched the name as M Hassan Abbas.

Kindly reset this so i could attach my card with my own name and go further to upgrade my profile to Freelancer plus

Regards, 

Nosherwan Hamza

[#15]

Hi Nosherwan,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance.

[#16]

I am not being allowed to use my card *master card
whereas, I used it earlier to buy connects and now it says that "We are unable to authorize your card. Please add another billing method or contact your issuing bank."

[#17]

Hi Muhammad,

I'm sorry to hear that you've had trouble purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Could you please contact your card-issuing bank for more information about the specific charge decline? Once you've confirmed that everything is okay on their end, please retry the transaction again.

[#18]

I try buying Connec with my naira naira MasterCard, but charges failed. So I deleted the card to add another one and found out I can no longer add any naira mastercard to my billing method. Is there any problem with master card acceptance? 

[#19]

Hi Abigail,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#20]

I am still facing the same issue. I have tried removing my card and then reattaching it. But now it says that the account is being reviewed and it has to be verified in 2-3 business days and the status as of now is inactive. How come Upwork verified this account/ card earlier and allowed me to make the payment and now this is going on? I am attaching my card and I want to purchase something off your website, why so much hassle?

Please attend to this matter and allow me to work here

[#21]

Hi Muhammad,

We regret the inconvenience caused by the verification initiated on your Upwork account. This was triggered by a possible discrepancy on your account. Please follow the instructions in the email we sent to your registered address to fix this problem. We thank you for your cooperation and patience as we work on this. 

- Pradeep

[#22]

I received no email and the issue still persists.

[#23]

Hi Muhammad,

I checked and it appears that the verification has been completed; you should no longer see this error. If the issue persists, please try clearing your browser cache and cookies. Don't hesitate to let us know if you need further assistance.

[#24]

Hello Upwork Team.

I'm having trouble buying new Connects with Paypal balance. When I'm ready for check-out, I select Paypal as my paying method, but Upwork asks me to add a credit/debit card for my payment. I don't have cards associated with Paypal, and even if I did, I want to pay with my Paypal funds. I have read some Community members that have had the same problem before, so if I'm not mistaken, Paypal balance should be the first paying method to appear, but that's not happening in my case. I have funds in my balance, so that's not the problem. 

I'd appreciate a quick response, since I'm currently looking for work and I don't have enough Connects to submit proposals. 

Thank you!

[#25]

Hi Victoria,

I am sorry to hear about the trouble while purchasing Connects. In order to use PayPal as a billing method on Upwork, your PayPal account must have a linked credit or debit card for recurring payments. For cases like this, a funding source is required to add PayPal as a billing method.

You may want to read through this help article to learn more about alternative billing methods when purchasing Connects or upgrading to a membership plan.

[#26]

Dear Upwork Community,

I wish to buy Connects with Paypal;but send me error

i send picture
nobody cant help me

please help me how i can pay connects with paypal
thanks . 

regards, 
Negar

**Edited for Community Guidelines**